Technical Support

11 hours ago

Noida, Uttar Pradesh, India VortexWeb Full time ₹ 5,00,000 - ₹ 12,00,000 per year

We are seeking a
Technical Support & Trainer
who can provide professional client support, resolve technical queries, create structured documentation, and deliver effective virtual trainings for our clients. The ideal candidate will have strong technical knowledge, hands-on with SaaS/CRM platforms, and the ability to simplify complex concepts into clear, user-friendly guidance.

Key Responsibilities

  • Client Support
  • Manage and resolve client support tickets through our helpdesk system.
  • Diagnose technical issues, troubleshoot errors, and provide timely solutions.
  • Collaborate with development and project teams to escalate and resolve complex issues.
  • Training & Documentation
  • Prepare detailed training materials, guides, and FAQs for clients.
  • Conduct
    virtual training sessions, webinars, and demos
    for client teams on product usage.
  • Update and maintain internal knowledge base and client-facing documentation.
  • Client Success Enablement
  • Act as a point of contact for product-related queries and onboarding.
  • Provide best practices and product adoption guidance to ensure smooth client operations.
  • Collect feedback from clients to improve training materials and support processes.

Required Technical Skills (Tech Stack)

  • CRM & ERP Platforms:
    Bitrix24, Zoho CRM, Salesforce (added advantage)
  • Web Technologies:
    Basic understanding of HTML, CSS, JavaScript
  • Databases & Integrations:
    Basic SQL, API concepts (REST APIs, JSON, Postman)
  • Cloud & Collaboration Tools:
    AWS basics, Microsoft 365, Google Workspace
  • Helpdesk / Ticketing Tools:
    Jira, Freshdesk, or similar platforms
  • Documentation & Training Tools:
    Confluence, Notion, MS PowerPoint, Google Docs/Slides, Loom (for recordings)
  • OS & General IT Skills:
    Windows, macOS, basic networking knowledge

Requirements

  • 2–4 years of experience in
    technical support, product training, or client success roles
    .
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and presentation skills (English, Hindi preferred).
  • Ability to explain technical concepts to non-technical users.
  • Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience).

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