Sr. Associate – Technical Support Associate – Technical Support

2 days ago

Noida, Uttar Pradesh, India AGITSS Full time ₹ 4,20,000 - ₹ 7,20,000 per year

About the Role

We are seeking
driven and technically proficient professionals
to join our
Technical Support team
. In this role, you will provide timely and effective assistance to our global clients, ensuring seamless troubleshooting and high levels of customer satisfaction.

Key Responsibilities

  • Deliver first-level technical support and troubleshooting for client systems and applications.
  • Diagnose and resolve hardware, software, and networking issues promptly.
  • Document all interactions and escalate unresolved cases to senior technical teams.
  • Communicate with clients in a professional, clear, and courteous manner.
  • Collaborate with peers to enhance processes, share knowledge, and strengthen team capabilities.

Qualifications & Skills

  • Bachelor's degree in Computer Science or equivalent technical background.
  • Engineering background and/or certifications in networking concepts preferred.
  • Strong problem-solving, analytical, and troubleshooting skills.
  • Excellent verbal and written communication abilities.
  • Ability to thrive in a fast-paced, client-centric environment.

Compensation

Salary Range:
₹3.5 LPA – ₹6 LPA
(based on skills and experience)

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