
Sr. Associate – Technical Support Associate – Technical Support
1 day ago
About the Role
We are seeking
driven and technically proficient professionals
to join our
Technical Support team
. In this role, you will provide timely and effective assistance to our global clients, ensuring seamless troubleshooting and high levels of customer satisfaction.
Key Responsibilities
- Deliver first-level technical support and troubleshooting for client systems and applications.
- Diagnose and resolve hardware, software, and networking issues promptly.
- Document all interactions and escalate unresolved cases to senior technical teams.
- Communicate with clients in a professional, clear, and courteous manner.
- Collaborate with peers to enhance processes, share knowledge, and strengthen team capabilities.
Qualifications & Skills
- Bachelor's degree in Computer Science or equivalent technical background.
- Engineering background and/or certifications in networking concepts preferred.
- Strong problem-solving, analytical, and troubleshooting skills.
- Excellent verbal and written communication abilities.
- Ability to thrive in a fast-paced, client-centric environment.
Compensation
Salary Range:
₹3.5 LPA – ₹6 LPA
(based on skills and experience)
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