Technical Support Associate

6 days ago


Noida, Uttar Pradesh, India Tech Mahindra Full time

JOB Description:

  • First Point of Contact for users to report Technical issues
  • Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups.
  • First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups.
  • Ensure reported issues are responded and addressed as per the defined SLA timelines
  • To work towards effective and timely resolution of issues.
  • Document the Learnings and contribute Knowledge Articles
  • Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution.
  • Document detailed and accurate notes, record them on ITSM tool

OTHER Details:

  • Both side cab
  • Immediate Joiners only
  • For interview, please call HR Garima or share your resume on


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