Technical Support Associate
4 days ago
JOB Description:
- First Point of Contact for users to report Technical issues
- Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups.
- First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups.
- Ensure reported issues are responded and addressed as per the defined SLA timelines
- To work towards effective and timely resolution of issues.
- Document the Learnings and contribute Knowledge Articles
- Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution.
- Document detailed and accurate notes, record them on ITSM tool
OTHER Details:
- Both side cab
- Immediate Joiners only
- For interview, please call HR Garima or share your resume on
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