Technical Support Associate

6 days ago

Noida, Uttar Pradesh, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job description

Skills and Ability

  • Comprehensive understanding of typical home network deployments is required.

    • The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions.

    • Candidate must have immaculate English communication skills.

    • Candidate must be well mannered and demonstrate a high order of customer services skills.

    • The candidate must be attentive to detail.

    • Candidate must have excellent analytical, organizational, and time management skills.

    • Candidate must be able to perform well in a steep learning curve.

    • The candidate must be able to sell support contracts.

Communication

English: Excellent, VNA 5

Accent: Neutral

Ability to give good step by step instruction.

Positive tone.

Computer Proficiency

  • Firm understanding of Windows and macOS.

    • Firm understanding of Android and iOS.

    • Firm understanding of common firewall configuration.

    • Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required.

    • Comprehensive understanding of typical home network, and wireless layouts, is required.

    • Demonstrable skill improvising and designing correct home network deployments.

    • Demonstrable troubleshooting ingenuity is required.

Additional Comments

Candidates should be open to a shift of 24x7.

Round of Interviews and Threshold

Round of Interviews and Threshold

  • RMG Screening as per JD
  • Typing Test - 25 WPM Gross Speed with 80% of Accuracy
  • VnA / Speech Assessment - 5 and above
  • OPS / CBI - Competency Based Interview
  • ATS Tech Test
  • Salary discussion
  • Documentation and Offer
  • Onboarding

Please Connect with us on our Email ID -

Call on

Role: Technical Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: B.Tech/B.E. in Any Specialization, BCA in Any Specialization, B.Sc in Any Specialization, ITI Certification in Any Specialization Role & responsibilities

Preferred candidate profile

  • Technical Support Associate

    6 days ago

    Noida, Uttar Pradesh, India Pursuit Advisor Com Full time ₹ 2,50,000 - ₹ 4,00,000 per year

    We are hiring for Technical Support AssociateLocation: NoidaSalary: 38,000 in-handExperience: Minimum 12 Months in Technical Support (ISP Domain)Education: Undergraduate or GraduateShift: 24x7 Rotational | 5 Days Working Raman Required Candidate profileHandle inbound technical support calls related to internet service providers (ISPs)Provide excellent...

  • L1 Technical Support

    1 week ago

    Noida, Uttar Pradesh, India Appsierra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Technical Support Specialist, you will be responsible for providing first-line technical support to end-users through phone, email, and in-person interactions. Your primary duties will involve diagnosing and resolving hardware and software issues reported by users in a timely and efficient manner. It will be crucial to log and track support requests in...

  • Technical Support Associate

    6 days ago

    Noida, Uttar Pradesh, India Tech Mahindra Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Role & responsibilitiesProvide international customer service through voice supportOffer technical support to customers (Network Troubleshooting)Demonstrate strong communication skillsPreferred candidate profileShould have good technical knowledge on DNS, DHCP, IP, TCP, Switches, ISP, router, modem, networking Concept but candidates should be having inbound...

  • Technical Customer Associate

    6 days ago

    Noida, Uttar Pradesh, India BIZ2X Platform Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Kreditstack Financial Services Pvt. Ltd.Read About Us: We are hiring- Technical Customer AssociateLocation: Sector-136, NoidaExperience: 34 years | Education: Bachelors/Masters in CS/IT (or related field)Are you passionate about solving technical problems and creating a great customer experience?Join us as a Technical Customer Associate and work with global...

  • Technical Associate

    6 days ago

    Noida, Uttar Pradesh, India Chaukor Studio Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Chaukor Studiois a renownedArchitectural and Interior Designfirm based inNoida, specializing in premium residential projects. We provide design and technical consulting services on our projects, delivering bespoke design solutions that reflect the highest standards of quality and creativity.Job Overview:As a Technical Associate, you will be responsible for...

  • International Technical Support

    2 weeks ago

    Greater Noida, Uttar Pradesh, India NLB Services Full time ₹ 4,32,000 - ₹ 7,20,000 per year

    We are hiring for an international technical support associate.Location-NoidaExperience- 1+ YearSalary-up to 6 LPA (30% hike over current CTC)Requirement:Candidate should have minimum 1 year of experience in international technical support role.Skills Required:Active DirectoryTroubleshootingRemote SupportL1 SupportVPNOutlook Configuration etc.Immediate...

  • Technical Support Consultant

    6 days ago

    Noida, Uttar Pradesh, India Smart Moves Consulting Zone Full time ₹ 3,00,000 - ₹ 4,80,000 per year

    Job Title:International Technical Support Agent – Printer, Router & Software Troubleshooting (Voice Process, US Shift)Location: Noida Sec 6 (Work from Office – Full Time)Salary: ₹25,000 – ₹40,000 per month+ Performance-Based IncentivesShift: Night Shift / US ShiftJob Summary:We are hiring experienced Technical Support Agents for an International...

  • Technical Support Associate

    4 days ago

    Noida, Uttar Pradesh, India Tech Mahindra Full time

    JOB Description:First Point of Contact for users to report Technical issuesRecord all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups.First Line Troubleshooting to be done completely using the available resources and documented before...

  • International Technical Support Senior Associate

    1 week ago

    Greater Noida, Uttar Pradesh, India NLB Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are looking for Helpdesk Support Senior Associate.Location-NoidaWork Mode- WFOWorking Days-5 (should be comfortable with night shifts)Candidate should have 2+ years of experience in international desktop or remote support.Also the candidate should have hands on experience with troubleshooting,active directory, VPN Configuration, Outlook configuration,...

  • Technical Support

    2 days ago

    Noida, Uttar Pradesh, India VortexWeb Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    We are seeking aTechnical Support & Trainerwho can provide professional client support, resolve technical queries, create structured documentation, and deliver effective virtual trainings for our clients. The ideal candidate will have strong technical knowledge, hands-on with SaaS/CRM platforms, and the ability to simplify complex concepts into clear,...