Technical Support Associate

3 days ago

Noida, Uttar Pradesh, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job description

Skills and Ability

  • Comprehensive understanding of typical home network deployments is required.

    • The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions.

    • Candidate must have immaculate English communication skills.

    • Candidate must be well mannered and demonstrate a high order of customer services skills.

    • The candidate must be attentive to detail.

    • Candidate must have excellent analytical, organizational, and time management skills.

    • Candidate must be able to perform well in a steep learning curve.

    • The candidate must be able to sell support contracts.

Communication

English: Excellent, VNA 5

Accent: Neutral

Ability to give good step by step instruction.

Positive tone.

Computer Proficiency

  • Firm understanding of Windows and macOS.

    • Firm understanding of Android and iOS.

    • Firm understanding of common firewall configuration.

    • Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required.

    • Comprehensive understanding of typical home network, and wireless layouts, is required.

    • Demonstrable skill improvising and designing correct home network deployments.

    • Demonstrable troubleshooting ingenuity is required.

Additional Comments

Candidates should be open to a shift of 24x7.

Round of Interviews and Threshold

Round of Interviews and Threshold

  • RMG Screening as per JD
  • Typing Test - 25 WPM Gross Speed with 80% of Accuracy
  • VnA / Speech Assessment - 5 and above
  • OPS / CBI - Competency Based Interview
  • ATS Tech Test
  • Salary discussion
  • Documentation and Offer
  • Onboarding

Please Connect with us on our Email ID -

Call on

Role: Technical Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: B.Tech/B.E. in Any Specialization, BCA in Any Specialization, B.Sc in Any Specialization, ITI Certification in Any Specialization Role & responsibilities

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