Technical Support Associate
1 week ago
Job description
Skills and Ability
- Comprehensive understanding of typical home network deployments is required.
• The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions.
• Candidate must have immaculate English communication skills.
• Candidate must be well mannered and demonstrate a high order of customer services skills.
• The candidate must be attentive to detail.
• Candidate must have excellent analytical, organizational, and time management skills.
• Candidate must be able to perform well in a steep learning curve.
• The candidate must be able to sell support contracts.
Communication
English: Excellent, VNA 5
Accent: Neutral
Ability to give good step by step instruction.
Positive tone.
Computer Proficiency
- Firm understanding of Windows and macOS.
• Firm understanding of Android and iOS.
• Firm understanding of common firewall configuration.
• Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required.
• Comprehensive understanding of typical home network, and wireless layouts, is required.
• Demonstrable skill improvising and designing correct home network deployments.
• Demonstrable troubleshooting ingenuity is required.
Additional Comments
Candidates should be open to a shift of 24x7.
Round of Interviews and Threshold
Round of Interviews and Threshold
- RMG Screening as per JD
- Typing Test - 25 WPM Gross Speed with 80% of Accuracy
- VnA / Speech Assessment - 5 and above
- OPS / CBI - Competency Based Interview
- ATS Tech Test
- Salary discussion
- Documentation and Offer
- Onboarding
Please Connect with us on our Email ID -
Call on
Role: Technical Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: B.Tech/B.E. in Any Specialization, BCA in Any Specialization, B.Sc in Any Specialization, ITI Certification in Any Specialization Role & responsibilities
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