Associate and Sr. Associate – Technical Support

2 days ago

Noida, Uttar Pradesh, India AGITSS Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About the Role:

We are looking for motivated and technically skilled professionals to join our Technical Support team. This role involves providing timely and effective support to our global clients, troubleshooting technical issues, and ensuring high customer satisfaction.

Key Responsibilities:

  • Provide first-level technical support and troubleshooting for client systems and applications.
  • Resolve hardware, software, and networking issues efficiently.
  • Document and escalate unresolved issues to senior technical teams.
  • Communicate effectively with clients, ensuring professional and courteous support.
  • Collaborate with team members to improve processes and knowledge sharing.

Qualifications & Skills:

  • Graduate in Computer Science or equivalent technical experience.
  • Engineering background and/or certifications in networking concepts preferred.
  • Strong problem-solving and analytical skills.
  • Excellent communication skills (verbal and written).
  • Ability to work in a fast-paced, client-focused environment.

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