Helpdesk Senior Associate

1 week ago

Noida, Uttar Pradesh, India NTT DATA, Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Requirements:

  • Helpdesk Sr. Associate at Grade-5 position in Service Desk
  • Must be a Graduate. B.Tech/B.E or any other technical degree preferred
  • Good communication skills with minimum 1 year of international calling experience
  • Good comprehension & writing skills.
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window

Job description:

  • Provide L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Activities include recognition, research, isolation, resolution & follow up steps.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures.

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