Technical Support Consultant

22 hours ago

Noida, Uttar Pradesh, India DIN Engineering Services (DIN) Full time

Job Title: Enterprise Service Desk Advisor Location:

Remote Shift: 24x7 Rotational Shifts

Department: Enterprise Support Services

Job Summary:

We are looking for an experienced and customer-focused Enterprise Service Desk Advisor to join our 24x7 Enterprise Grade Service Desk team. In this role, you will provide first-level technical support for Adobe products to enterprise customers via phone, chat, email, and web portal. Your responsibilities will include triaging issues, resolving technical problems, escalating complex issues, and ensuring an excellent customer experience.

Key Responsibilities:

  • Be part of a 24x7 Enterprise Grade Service Desk Team
  • Provide Tier 1 technical support for a wide range of Adobe products across Windows and macOS platforms.
  • Handle support requests through multiple channels including phone, chat, email, and web portal.
  • Triage, prioritize, and resolve customer issues with a focus on First Call Resolution.
  • Utilize customer insights and case history to personalize upsell recommendations, ensuring relevance and customer value.
  • Accurately log all customer interactions, incidents, and service requests in the CRM/case management system.
  • Use internal knowledge bases and technical documentation to provide accurate and timely solutions.
  • Escalate unresolved or complex issues to appropriate internal and engineering teams following escalation protocols.
  • Support software installation, deployment, and configuration activities for licensed users.
  • Guide customers through troubleshooting steps, providing clear and concise instructions.
  • Effectively manage irate customer situations with empathy, active listening, and professionalism.
  • Ensure timely customer follow-ups and updates within defined SLAs.
  • Proactively identify and report recurring issues, feature requests, and emerging trends to management.
  • Continuously update technical knowledge and skills to stay current with product updates and support best practices.
  • Contribute to the improvement of support processes and documentation.
  • Maintain a strong understanding of Adobe product features and usage via hands-on experience and training.

Required Qualifications:

  • Bachelor's degree in a technical discipline (Computer Science, IT, Engineering, etc.
  • Minimum 2 years of experience in Technical Support, Service Desk, Desktop Support, or similar roles.
  • Proficient in supporting enterprise customers and business-critical environments.
  • Strong verbal and written communication skills in English with a neutral accent.
  • Demonstrated ability to manage a diverse workload in a team-oriented environment.
  • Hands-on experience with software troubleshooting in Windows and/or macOS.
  • Familiarity with remote desktop tools and help desk platforms.
  • Experience supporting or using Adobe products is a strong advantage.

Preferred Qualifications:

  • Understanding of deployment tools and technologies (e.g., MSI/MSP installers, SMS, GPO, Apple Remote Desktop).
  • Basic knowledge of Active Directory, SSO, and cloud-based technologies.
  • Familiarity with enterprise IT environments and B2B support operations.
  • Ability to recognize and adapt to different cultural and regional communication styles.
  • Strong problem-solving and analytical skills with a customer-first mindset.
  • Experience with knowledge base usage and documentation best practices.

  • Technical Support Consultant Analytics

    3 days ago

    Noida, Uttar Pradesh, India Trigent Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Support Consultant (Analytics)Location: Noida (Hybrid)Work Mode: Hybrid (Cab Provided)Experience: 2+ YearsShift: 6:30 PM 3:30 AM (EST Shift, Flexible)About the RoleWe are looking for a Technical Support Consultant – Analytics to join our team. The ideal candidate should have hands-on experience in troubleshooting, supporting, and resolving...

  • Technical Support Consultant

    3 days ago

    Noida, Uttar Pradesh, India Smart Moves Consulting Zone Full time ₹ 3,00,000 - ₹ 4,80,000 per year

    Job Title:International Technical Support Agent – Printer, Router & Software Troubleshooting (Voice Process, US Shift)Location: Noida Sec 6 (Work from Office – Full Time)Salary: ₹25,000 – ₹40,000 per month+ Performance-Based IncentivesShift: Night Shift / US ShiftJob Summary:We are hiring experienced Technical Support Agents for an International...

  • Technical Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India iNextErp Solutions Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptioniNextErp Solutions is dedicated to delivering innovative and cutting-edge solutions to businesses across various industries. Specializing in IT consulting, custom software development, data analytics, cloud solutions, and ERP system integrations, iNextErp Solutions aims to streamline business operations. The company provides tailored...

  • Technical Support Consultant

    2 weeks ago

    Noida, Uttar Pradesh, India Talentzo Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    ResponsibilitiesProvide technical support via phone and email; log all cases accurately.Validate and report customer-submitted product issues.Assist in testing new and updated product features.Own and manage support cases end-to-end.Maintain up-to-date product knowledge.Support scalable and sustainable software solutions.Preferred candidate profileStrong...

  • Technical Support Consultant

    1 week ago

    Noida, Uttar Pradesh, India DIN Engineering Services (DIN) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    NAME OF PROJECT: Support Service Desk for Adobes Digital Marketing/Media Enterprise clientsGENERAL DESCRIPTION OF PROJECT:• Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7• Triage issues coming from various all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel).• Prioritize customer...

  • Salesforce Technical Consultant

    7 days ago

    Noida, Uttar Pradesh, India Prohrd Human Capital And Innovation Management Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    .RJD: Role purpose:Highly skilled Salesforce Pardot Developer / Technical Consultant to configure, manage, and optimize Pardot (Salesforce Marketing Automation) to support marketing strategies and lead nurturing initiatives. This role focuses on maximizing customer engagement through intelligent automation, data-driven campaigns, and seamless integration of...

  • DC Cloud Technical Consultant

    1 week ago

    Noida, Uttar Pradesh, India IOSPL Technology Services Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Employment Type: Contract iSource Services is hiring for one of their client for the position of DC Cloud Technical Consultant About the Role:We are looking for an experienced DC Cloud Technical Consultant to join our team in Noida. The ideal candidate will bring deep expertise in Data Center (DC) and Cloud technologies, with a proven track record of...

  • SAP EWM Technical Consultant

    3 days ago

    Noida, Uttar Pradesh, India PRADEEPIT CONSULTING SERVICES PVT LTD Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roles and ResponsibilityCollaborate with cross-functional teams to design and implement SAP EWM solutions.Provide technical expertise and support for SAP EWM projects.Develop and maintain technical documentation for SAP EWM implementations.Troubleshoot and resolve technical issues related to SAP EWM.Conduct training sessions for end-users on SAP EWM...

  • Senior Technical Consultant

    1 week ago

    Noida, Uttar Pradesh, India Darwinbox Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionJob Title: SAP Business One Technical ConsultantLocation: NoidaExperience: 7+ yearsJob SummaryWe are seeking a highly skilled SAP Business One Technical Consultant with over 7+ years of experience to drive end-to-end technical implementation, customization, and optimization of SAP B1 solutions. The ideal candidate will be adept at translating...

  • Senior Technical Consultant

    6 days ago

    Noida, Uttar Pradesh, India Embee Software Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title:SAP Business One Technical ConsultantLocation:NoidaExperience:7+ yearsJob SummaryWe are seeking a highly skilledSAP Business One Technical Consultantwith over 7+ years of experience to drive end-to-end technical implementation, customization, and optimization of SAP B1 solutions. The ideal candidate will be adept at translating business...