Technical Support Specialist

3 weeks ago

Noida, Uttar Pradesh, India BeFiSc Full time

About the Company : 

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.

Job Description : We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.

Key Responsibilities :

  • Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
  • Troubleshoot and resolve technical problems related to APIs and other system integrations.
  • Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
  • Document client interactions and maintain an accurate record of issue resolutions.
  • Proactively identify areas for improvement in support processes to reduce escalation rates.
  • Educate clients on best practices and assist them in optimizing their use of the company's solutions.

Qualifications :

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Proven experience in a client-facing tech support role, preferably handling API-related queries.
  • Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
  • Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
  • Exceptional verbal and written communication skills.
  • Ability to work collaboratively with teams and adapt to a fast-paced environment.

Preferred Skills :

  • Experience with customer service tools and platforms.
  • Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
  • Basic coding or scripting knowledge (e.g., Python) is beneficial.

What We Offer :

  • A collaborative and innovative work environment.
  • Opportunities for professional growth and skill development.
  • Competitive compensation and benefits package.

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