[Urgent Search] Technical Support Specialist

1 week ago

Noida, India BeFiSc Full time

About the Company:

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.

Job Description: We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.

Key Responsibilities:

- Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
- Troubleshoot and resolve technical problems related to APIs and other system integrations.
- Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
- Document client interactions and maintain an accurate record of issue resolutions.
- Proactively identify areas for improvement in support processes to reduce escalation rates.
- Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

-

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience in a client-facing tech support role, preferably handling API-related queries.
- Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
- Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
- Exceptional verbal and written communication skills.
- Ability to work collaboratively with teams and adapt to a fast-paced environment.

Preferred Skills:

- Experience with customer service tools and platforms.
- Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
- Basic coding or scripting knowledge (e.g., Python) is beneficial.

What We Offer:

- A collaborative and innovative work environment.
- Opportunities for professional growth and skill development.
- Competitive compensation and benefits package.

  • Technical Support Specialist

    7 days ago

    Noida, Uttar Pradesh, India iNextErp Solutions Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptioniNextErp Solutions is dedicated to delivering innovative and cutting-edge solutions to businesses across various industries. Specializing in IT consulting, custom software development, data analytics, cloud solutions, and ERP system integrations, iNextErp Solutions aims to streamline business operations. The company provides tailored...

  • Technical Support Specialist

    6 days ago

    Noida, India iNextErp Solutions Pvt. Ltd. Full time

    Company Description iNextErp Solutions is dedicated to delivering innovative and cutting-edge solutions to businesses across various industries. Specializing in IT consulting, custom software development, data analytics, cloud solutions, and ERP system integrations, iNextErp Solutions aims to streamline business operations. The company provides tailored...

  • Technical Support Specialist

    6 days ago

    Noida, India Intellisolvers LLP Full time

    Key Responsibilities: 1. Technical Support: - Provide technical support to customers and internal teams. - Troubleshoot and resolve technical issues related to ERP solution. 2. Customer Demos: - Conduct product demos for customers and prospects. - Showcase ERP solution features and benefits. 3. Sales Training: - Train sales representatives on ERP solution...

  • (Urgent Search) Technical Lead

    1 week ago

    Noida, India ARK Infosolutions Pvt. Ltd. Full time

    We are seeking a highly motivated and technically proficient Technical Lead to manage and guide our efforts in supporting academic institutions in the adoption and effective use of Ansys simulation software. The ideal candidate will possess a deep understanding of simulation technologies and engineering principles, coupled with strong communication and...

  • Urgent Search Technical Support Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India Birlasoft Full time

    Technical Skillset Needed:- Java Full Stack: Core Java, Spring Boot (or equivalent frameworks), REST API development, modern frontend frameworks (e.g., Angular, React).- AWS Cloud: Proficiency with key services such as EC2, Lambda, S3, RDS, and IAM; experience in deployment, monitoring, and troubleshooting in AWS environments.- DevOps & Monitoring...

  • Technical Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a skilled and experienced Technical Support Specialist to join our team in Noida, India.Key Responsibilities:Provide technical guidance and support to customers via phone, email, chat, and other communication channels.Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet...

  • Urgent Search: Procurement Support Specialist

    1 week ago

    Noida, India Jobted IN C2 Full time

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...

  • Search Engine Optimization

    2 weeks ago

    Noida, India ComputeLib Full time

    Search Engine Optimization (SEO) Specialist We are seeking a highly skilled and experienced Search Engine Optimization (SEO) Specialist to join our team. As an SEO Specialist, you will be responsible for optimizing the dynamic website content and implementing effective strategies to improve organic search rankings and drive targeted traffic to our website....

  • Technical Support Specialist

    1 week ago

    Noida, Uttar Pradesh, India Zafify Full time

    About the Role The Technical Support Specialist will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively. Responsibilities Respond to customer inquiries and provide technical assistance. Diagnose and troubleshoot hardware and software issues. Document and track customer...

  • Technical Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India Zafify Full time

    About the Role The Technical Support Specialist will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively. Responsibilities Respond to customer inquiries and provide technical assistance. Diagnose and troubleshoot hardware and software issues. Document and...