Senior Technical Support Specialist

3 weeks ago

Noida, Uttar Pradesh, India HCLTech Full time

Hi Everyone

About the Company

HCL Tech is hiring for Senior Technical Support Specialist.

About the Role

The Senior Technical Support Specialist will be responsible for providing expert product support and technical guidance.

Responsibilities

  • Expert Knowledge In Product Support (L1-L2-L3) Encompassing Troubleshooting, Escalation Management, And Technical Guidance.
  • Strong Analytical Skills With The Ability To Identify And Mitigate Risks In Technical Operations.
  • Excellent Communication Skills To Effectively Interact With Customers And Provide Technical Training.
  • Proficiency In Developing Customer-Focused Solutions And Tools For Improved Support Processes.

Qualifications

  • Relevant Industry Certifications Such As Itil Foundation, Comptia A+, Or Equivalent Certifications Are Optional But Highly Valued.

Required Skills - Product Support (L1-L2-L3)

  • 12 to 15 Yrs of Experience
  • Locations - Noida
  • Notice Period - Immediate to 30 Days

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