Technical Support Specialist

1 day ago

Noida, Uttar Pradesh, India beBeeSecurity Full time ₹ 15,00,000 - ₹ 25,00,000
Technical Support Specialist

We are seeking an experienced Technical Support Specialist to join our organization in India. This role involves providing expert-level support for application security, collaborating with customers and internal teams.

Key Responsibilities:
  • Troubleshoot complex technical issues, including performance bottlenecks, system crashes, and security vulnerabilities.
  • Deliver training sessions and create educational content to enhance team knowledge.
  • Manage customer escalations, offering effective solutions while adhering to service level agreements (SLAs).
  • Analyze support trends and work with product teams to improve our security offerings.
  • Mentor junior engineers and contribute to the knowledge base with guides and technical articles.

Required Skills:
8+ years of experience in technical support, specializing in network security and operating systems (Linux/UNIX).
Strong understanding of internet security, TCP/IP, HTTP, firewalls, and cloud ecosystems (AWS, Azure, GCP).
Proficiency with tools like Wireshark, OpenSSL, and curl.

Preferred Qualifications:
- Experience in scripting (Perl, Python, Shell) and knowledge of CRM systems (Salesforce, Jira).

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