Technical Support Specialist

1 day ago

Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Details:

We are seeking a highly skilled Technical Support Specialist to join our team in Noida, India. As a Technical Support Specialist, you will be responsible for providing L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Responsibilities:

- Provide technical support and resolve issues related to MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Act as a liaison between customers & departments within the Client Infrastructure.
- Participate in a supportive role by recognizing, researching, isolating, resolving & following up on customer issues.

Requirements:

- Graduate degree or higher preferred
- Good communication skills with minimum 1 year of international calling experience
- Excellent customer handling skills
- Ability to work in rotational shifts with 24x7 support window

Benefits:

- Opportunity to work with a global leader in business and technology services
- Diverse and inclusive work environment
- Opportunities for growth and professional development

About Us:

We are committed to helping clients innovate, optimize and transform for long term success. Our diverse experts in more than 50 countries provide innovative solutions to our clients' challenges.

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