Senior Client Relationship Manager

1 month ago

Mumbai, Maharashtra, India The Financial Times Full time

About The Financial Times



The Financial Times is a global organisation that delivers independent, quality information, news and services to individuals and companies around the world. As a Senior Client Relationship Manager, you will join a team that values curiosity, rewards smart thinking and empowers our people to make a meaningful impact.



Role Overview



This role is responsible for developing and maintaining strong relationships with key clients across various sectors, including finance, government and corporate. You will work closely with the Customer Success team to identify opportunities, build engagement activities and drive upsell and cross-selling initiatives.



Key Responsibilities




  • Plan and execute a strategic sales approach to optimise sales revenue
  • Identify and pursue upsell, risky and growth accounts to maximise renewal and upsell opportunities
  • Work collaboratively with the Customer Success team to plan and prioritise activities to support retention and upsell goals
  • Prioritise face-to-face and virtual meetings with clients to build strong relationships and drive business growth
  • Monitor and mitigate the risk of downsell and/or cancellation
  • Document sales activity in Salesforce and keep opportunities updated with regards to likely close dates
  • Stay up-to-date with market and competitor developments in the relevant sector and be able to speak with confidence on The Financial Times' value proposition
  • Provide customer insight to assist with product development and cross-selling new products


Requirements




  • Proven account management experience and track record of meeting or exceeding retention and upsell revenue targets
  • Experience carrying out face-to-face and virtual client meetings, often negotiating with senior management
  • Well-developed influencing skills to gain commitment from clients and colleagues
  • Excellent presentation and communication skills
  • Ability to work collaboratively as part of a team to succeed
  • High level of initiative, motivation and ability to network both internally and externally to identify opportunities and maintain/build relationships
  • Excellent organisation skills and ability to work under pressure to meet deadlines
  • Fluency in business English, both oral and written
  • Prior experience of using CRM systems


What We Offer



The Financial Times offers a range of benefits, including generous annual leave allowances, flexible working, medical cover, enhanced maternity and paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found on our website.



Join Our Team



The Financial Times is committed to creating an inclusive and empowering workplace culture that values diversity and promotes equal opportunities. If you are a motivated and results-driven individual who is passionate about building strong relationships and driving business growth, we encourage you to apply for this exciting opportunity.



Contact Information



For more information about this role, please contact [insert contact information].



About The Financial Times



The Financial Times is a global organisation that delivers independent, quality information, news and services to individuals and companies around the world. As a Senior Client Relationship Manager, you will join a team that values curiosity, rewards smart thinking and empowers our people to make a meaningful impact.



Our Commitment to Diversity and Inclusion



The Financial Times is committed to creating an inclusive and empowering workplace culture that values diversity and promotes equal opportunities. We believe that a supportive workplace is one where employees feel they can be themselves at work and we will continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.



Role Overview



This role is responsible for developing and maintaining strong relationships with key clients across various sectors, including finance, government and corporate. You will work closely with the Customer Success team to identify opportunities, build engagement activities and drive upsell and cross-selling initiatives.



Key Responsibilities




  • Plan and execute a strategic sales approach to optimise sales revenue
  • Identify and pursue upsell, risky and growth accounts to maximise renewal and upsell opportunities
  • Work collaboratively with the Customer Success team to plan and prioritise activities to support retention and upsell goals
  • Prioritise face-to-face and virtual meetings with clients to build strong relationships and drive business growth
  • Monitor and mitigate the risk of downsell and/or cancellation
  • Document sales activity in Salesforce and keep opportunities updated with regards to likely close dates
  • Stay up-to-date with market and competitor developments in the relevant sector and be able to speak with confidence on The Financial Times' value proposition
  • Provide customer insight to assist with product development and cross-selling new products


Requirements




  • Proven account management experience and track record of meeting or exceeding retention and upsell revenue targets
  • Experience carrying out face-to-face and virtual client meetings, often negotiating with senior management
  • Well-developed influencing skills to gain commitment from clients and colleagues
  • Excellent presentation and communication skills
  • Ability to work collaboratively as part of a team to succeed
  • High level of initiative, motivation and ability to network both internally and externally to identify opportunities and maintain/build relationships
  • Excellent organisation skills and ability to work under pressure to meet deadlines
  • Fluency in business English, both oral and written
  • Prior experience of using CRM systems


What We Offer



The Financial Times offers a range of benefits, including generous annual leave allowances, flexible working, medical cover, enhanced maternity and paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found on our website.



About The Financial Times



The Financial Times is a global organisation that delivers independent, quality information, news and services to individuals and companies around the world. As a Senior Client Relationship Manager, you will join a team that values curiosity, rewards smart thinking and empowers our people to make a meaningful impact.



Our Commitment to Diversity and Inclusion



The Financial Times is committed to creating an inclusive and empowering workplace culture that values diversity and promotes equal opportunities. We believe that a supportive workplace is one where employees feel they can be themselves at work and we will continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.


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