Senior Client Solutions Manager
1 week ago
We are seeking a skilled Senior Client Solutions Manager to oversee and manage our key client relationships, ensuring exceptional customer satisfaction and driving business growth.
Located in Goregaon, Mumbai, this role is perfect for those who thrive in a dynamic environment and enjoy collaborating with internal teams to resolve complex issues.
Key Responsibilities- Manage existing key accounts to identify opportunities for growth and improvement
- Analyze customer needs and develop tailored solutions to meet their requirements
- Collaborate with internal teams to escalate critical issues and provide timely support
- Maintain accurate records of customer interactions and correspondence
- Analyze customer service statistics to determine areas for improvement
- Foster strong relationships with clients to ensure retention and business growth
- Liaise with internal teams to ensure resource availability for on-time project delivery
- Maximize revenue from existing accounts and develop new business opportunities
- 4-5 years of experience in Customer Support or Technical Account Management, preferably in Telecom or IT
- Engineering Graduate in Computer Science or Electronics
- Proactive, self-motivated, and analytical mindset to solve complex issues
- Excellent communication skills in English (written and verbal) and interpersonal skills
- Ability to manage timelines effectively and work in a 24x7 environment
As a Senior Client Solutions Manager at Karix, you will play a pivotal role in safeguarding our assets, data, and reputation in the industry. You will be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development and career growth. Our innovative environment celebrates creativity and innovation, making it an exciting place to work alongside a world-class team.
Karix is an equal opportunity employer, committed to creating an inclusive environment for all employees. We champion diversity and believe that everyone deserves a chance to grow and succeed.
The estimated salary for this role is ₹25,00,000 - ₹35,00,000 per annum, depending on experience and qualifications.
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