Global HR Operations Manager
4 weeks ago
We are seeking a seasoned HR Shared Services Leader to join our team at Boston Consulting Group. As a key member of our HR Shared Services team, you will be responsible for leading and managing HR operational processes across various employment lifecycles, ensuring compliance with regional regulations and organizational policies.
Key Responsibilities- Lead and manage HR operational processes, providing strategic direction to the team and ensuring alignment with regional compliances and organizational policies.
- Monitor and maintain service level KPIs and SLAs, driving continuous improvement and process optimization.
- Administer and maintain data integrity, ensuring 100% accuracy and reliability.
- Effectively manage queries and issues, ensuring timely resolution and adherence to organizational guidelines.
- Drive the harmonization of HR processes across business units and geographies, identifying opportunities for optimization and improvement.
- Lead and manage teams, achieving targets and performance standards expected from the Shared Services organization.
- Participate in internal and external audits, ensuring compliance with regulatory requirements.
- Develop and implement a future-focused HR Shared Services strategy, driving the evolution of the function and improving operational excellence.
- Bachelor's or Master's degree in Business, Human Resources, Organization Development, or a related field.
- Minimum 9-12 years of progressive experience in a global and matrixed environment, providing guidance and influence to leaders.
- Experience managing and leading teams in an HR Shared Service environment, providing a wide range of services across the full employee lifecycle.
- Track record of reliable and valuable delivery and continuous improvement in a shared service environment.
- Knowledge and understanding of HR compliance, administration, HR generalist activities, and management information reporting.
- Experience managing data requests, with a good knowledge of data protection legislation and its implications.
- Exceptional interpersonal skills, sound judgment, and the ability to juggle many competing priorities simultaneously.
- Ability to influence leaders and build and nurture relationships across the organization.
- Project management experience to deliver operational excellence.
- Comfortable working in detail and understanding the big picture, considering the ramifications of decisions on various constituencies.
- Strong Excel and PowerPoint skills, ideally Slack, Trello, and Egnyte, with experience in HR Management systems like Workday and Case Management software a plus.
- Flexibility to support the team to cater to a diverse, international set of stakeholders, with a willingness to be flexible with regard to office timings.
As a member of our HR Shared Services team, you will have the opportunity to work with colleagues from multiple functions across APAC, North America, and Europe, driving operational excellence and improving the overall service.
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Global HR Operations Manager
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Global HR Shared Services Manager
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