Global HR Shared Services Manager

4 weeks ago


Delhi, Delhi, India Boston Consulting Group Full time
KEY RESPONSIBILITIES:
As a Global HR Shared Services Manager at the Boston Consulting Group, you will be responsible for leading and managing the delivery of HR operational processes across various employment lifecycles. You will work closely with the Hub HR and other functional teams to facilitate, support, and execute organizational procedures and participate in transformational journeys as required. Responsibilities include:
  • Leading and managing HR operational processes related to employee lifecycle in alignment with regional compliances and organizational policies
  • Maintaining and monitoring service level KPIs and SLAs as defined for the processes
  • Accountable for work allocation and ensuring focus on improving team productivity and delivering high efficiencies
  • Administering and maintaining WD-related datapoints and ensuring 100% accuracy data integrity
  • Effectively managing queries escalated and ensuring that any issues are dealt with organizational guidelines and within defined timelines
  • Driving the harmonization of HR processes across business units/Geos and identifying opportunities for optimization
  • Managing team performance and achieving targets and performance standards expected from the Shared Services organization
  • Participating and leading in both internal and external audits as required

REQUIRED SKILLS AND EXPERIENCE:
You will be successful in this role if you have:
  • Exceptional interpersonal skills and sound judgment
  • Ability to influence leaders and build and nurture relationships across the organization
  • Project management experience to deliver operational excellence
  • Strong Excel and PowerPoint skills, ideally Slack, Trello, and Egnyte
  • Experience with HR management systems like Workday and case management software
  • Flexibility to support the team and cater to a diverse, international set of stakeholders

WORKING WITH US:
As a Global HR Shared Services Manager at the Boston Consulting Group, you will work with colleagues from multiple functions across APAC, North America, and Europe. We are looking for a seasoned HR Shared Services Leader professional with the ability to scale as our organization transforms over the coming years.

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