Global HR Shared Services Manager

5 days ago


Delhi, Delhi, India Boston Consulting Group Full time
Job Summary

We are seeking a seasoned HR Shared Services Leader to join our team. As a key member of our HR Shared Services team, you will be responsible for leading and managing HR operational processes across various employment lifecycles. Your expertise will be crucial in driving process improvements, expanding service scope, and maintaining process KPIs and SLAs.

Key Responsibilities
  • Lead and manage HR operational processes related to employee lifecycle, ensuring alignment with regional compliances and organizational policies.
  • Develop and implement strategies to improve team productivity and efficiency, while maintaining high performance standards.
  • Administer and maintain HR-related data points, ensuring 100% accuracy and data integrity.
  • Effectively manage queries and issues, ensuring timely resolution and adherence to organizational guidelines.
  • Drive the harmonization of HR processes across business units and geographies, identifying opportunities for optimization.
  • Collaborate with stakeholders to achieve targets and performance standards, participating in internal and external audits as required.
  • Develop and implement a future-focused HR Shared Services strategy, driving service improvement and innovation.
Requirements
  • Bachelor's or Master's degree in Business, Human Resources, or a related field.
  • Minimum 9-12 years of progressive experience in a global and matrixed environment, providing guidance and influence to leaders.
  • Experience in managing and leading teams in an HR Shared Service environment, providing a wide range of services across the employee lifecycle.
  • Track record of reliable and valuable delivery and continuous improvement in a shared service environment.
  • Knowledge and understanding of HR compliance, administration, HR generalist activities, and management information reporting.
  • Experience in managing data requests, with a good knowledge of data protection legislation and its implications.
  • Exceptional interpersonal skills, sound judgment, and ability to juggle competing priorities.
  • Ability to influence leaders and build relationships across the organization.
  • Project management experience to deliver operational excellence.
  • Comfortable working in detail and understanding the big picture, with strong Excel and PowerPoint skills.


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