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Global IT Configuration Engineer Senior Manager

4 weeks ago

Delhi, Delhi, India Boston Consulting Group Full time
ROLE SUMMARY

We are seeking a highly skilled Global IT Configuration Engineer Senior Manager to join our IT HR Systems Group at Boston Consulting Group. As a key member of our team, you will be responsible for the functional and technical management of our cloud-based global HR application on Workday, with a focus on Time Off.


KEY RESPONSIBILITIES

As a Global IT Configuration Engineer Senior Manager, you will:


  • Partner with our implementation vendor to successfully implement Time Off to approximately 25 countries, and then run the implementation for phases 2 and 3.
  • Work with the functional team to advocate and support end-user requirements and prepare and demonstrate functionality for the leadership team.
  • Provide ongoing support on Workday, ranging from enhancement requests, day-to-day operational activities, as well as keep key team members aware of new functionality and enhancements.
  • Manage and configure updates to Workday by partnering with the product team, documenting requirements, tracking updates through Jira, and managing updates through sprint process.
  • Be the voice of the customer, advocate on behalf of our user base to increase their experience and satisfaction with Workday.
  • Have overall responsibility for the health of the Time Off and Absence areas of Workday, in terms of quality of operational effectiveness from a functional and technical standpoint.
  • Work closely with software vendors in the planning and design of application changes (including upgrades) and coordinating on delivery and deployment processes.

REQUIREMENTS

To be successful in this role, you will need:


  • Experience in supporting technical needs for the HR domain and specifically, experience in Workday is required.
  • Ability to lead requirements, design, and configuration workshops for implementation projects as well as enhancement projects.
  • Create clear and comprehensive specification documents for application modifications and new functionality additions, for Workday.
  • Manage and implement application configurations.
  • Develop and execute comprehensive test plans to ensure high quality prior to deployment.
  • Experience working with customers to gather requirements and translating them into system/technology requirements is a must.
  • History of working with confidential data is preferred.
  • Bachelor's Degree with 5+ years of experience in a technical support and/or software development role preferred.
  • Experience supporting large corporate applications and systems.
  • Strong technical troubleshooting skills, including debugging and analysis of performance issues.
  • Strong communication skills and ability to work closely with users and provide a high level of customer service in a friendly, professional manner.
  • Able to generate and analyze data and reports (Strong Excel & PowerPoint Experience).
  • Experience in a Global environment preferred.

TEAM YOU'LL WORK WITH

You will join a team of other members of the HR IT team, including Workday Delivery Team (other Workday team members supporting all aspects of the Workday platform), Global HR stakeholders to prioritize, document, and test enhancements to existing systems, Integration and QA Teams as needed.