Senior Specialist in Global IT Configuration

1 week ago

Delhi, Delhi, India Boston Consulting Group Full time
ROLE OVERVIEW

As a Senior Specialist in Global IT Configuration, you will be responsible for providing technical expertise and support for email and team productivity tools. You will serve as a critical bridge between our service and support organization, and our SaaS engineering team.


KEY RESPONSIBILITIES

The ideal candidate will have a deep understanding of Change Management and Operational Excellence procedures and protocols. They will also have strong knowledge of email gateway, message flow, deliver routing, monitoring, and reporting.


Key responsibilities will include:


  • Assisting with the design and improvement of technical solutions for several defined use cases.
  • Providing support to Superhuman tool integrated with outlook and actively involving in the adoption of same.
  • Spearheading maintenance and upgrade activities on existing BCG solutions, identifying opportunities to automate and streamline them along the way.
  • Partnering with our QA team for robust test planning and automation, as well as our Change Management team to ensure operational excellence procedures are consistently followed to reduce the risk of human error and downtime.
  • Working closely with the Email and team productivity squad's SaaS engineering team to support major initiatives, and to ensure solutions are supportable and complement existing services within the business.
  • Identifying and executing on opportunities for automation to reduce the risk of manual support and administrative activities. This will require the use of scripting languages like PowerShell, at times.
  • Designing and executing the testing of upgrades and supporting the creation of end-user and IT-facing documentation.
  • Serving as an escalation point for issues that are high visibility and criticality.
  • Supporting other areas of BCG Digital Collaboration team as needed.

REQUIRED SKILLS

The ideal candidate will have strong analytical skills, detail-oriented, and quality-minded. They will also have exceptional verbal and written communication and presentation skills.


Required skills include:


  • Deep understanding of Change Management and Operational Excellence procedures and protocols.
  • Strong knowledge of email gateway, message flow, deliver routing, monitoring, and reporting.
  • Working knowledge of scripting tools like PowerShell and knowledge of Power Automate a significant plus.
  • Experience managing elements of the Microsoft 365 portal.
  • Familiarity with AI and machine learning concepts highly desirable.
  • Prior experience supporting outlook, Exchange, and integrated apps in an enterprise environment a significant plus.
  • Experience within complex enterprise organizations with a multi-vendor ecosystem, showing the ability to make these disparate offerings co-exist, and being able to identify and solution for pain points and gaps.

WHO YOU'LL WORK WITH

BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

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