Hotel Service Ambassador

1 week ago


Mumbai, Maharashtra, India Accor Full time

Company Overview

Accor is a world-leading hospitality company with more than 5,000 properties in over 100 countries.

Salary

The estimated annual salary for this position is around $45,000 to $60,000, depending on location and experience.

Job Description

We are seeking an exceptional Guest Service Associate- Food to join our team at Accor. As a key member of our front-of-house team, you will be responsible for delivering outstanding service to our guests, ensuring their stay is memorable and enjoyable.

Responsibilities

  • Perform opening and closing side duties as assigned and maintain the cleanliness and organization of the dining area.
  • Provide impeccable service to our guests, including greeting them warmly, escorting them to their tables, and ensuring that their food and beverage orders are served promptly and accurately.
  • Upsell and promote food and beverage offers to maximize sales revenue and enhance the guest experience.
  • Maintain complete knowledge of all F&B services, contents, and preparation methods, as well as hotel services and features.
  • Be well-versed in hotel fire and life safety/emergency procedures.
  • Attend all briefings, meetings, and trainings as assigned by management.
  • Report for duty on time, wearing clean and complete uniform at all times, and maintain a high standard of personal appearance and hygiene.
  • Perform other reasonable duties assigned by the Management of the Hotel.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A Bachelor's Degree in Hospitality Studies or Diploma.
  • Excellent communication and interpersonal skills.
  • A passion for delivering exceptional customer service.
  • Ability to work effectively in a fast-paced environment.
  • Basic mathematical skills and attention to detail.

Benefits

We offer a comprehensive benefits package, including competitive salary, opportunities for career advancement, and a range of employee perks and rewards.

Others

We are committed to diversity and inclusion and welcome applications from candidates who share our values and passion for delivering exceptional guest experiences.



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