Hotel Service Ambassador
1 week ago
Company Overview
Accor is a world-leading hospitality company with more than 5,000 properties in over 100 countries.
Salary
The estimated annual salary for this position is around $45,000 to $60,000, depending on location and experience.
Job Description
We are seeking an exceptional Guest Service Associate- Food to join our team at Accor. As a key member of our front-of-house team, you will be responsible for delivering outstanding service to our guests, ensuring their stay is memorable and enjoyable.
Responsibilities
- Perform opening and closing side duties as assigned and maintain the cleanliness and organization of the dining area.
- Provide impeccable service to our guests, including greeting them warmly, escorting them to their tables, and ensuring that their food and beverage orders are served promptly and accurately.
- Upsell and promote food and beverage offers to maximize sales revenue and enhance the guest experience.
- Maintain complete knowledge of all F&B services, contents, and preparation methods, as well as hotel services and features.
- Be well-versed in hotel fire and life safety/emergency procedures.
- Attend all briefings, meetings, and trainings as assigned by management.
- Report for duty on time, wearing clean and complete uniform at all times, and maintain a high standard of personal appearance and hygiene.
- Perform other reasonable duties assigned by the Management of the Hotel.
Required Skills and Qualifications
To succeed in this role, you will need:
- A Bachelor's Degree in Hospitality Studies or Diploma.
- Excellent communication and interpersonal skills.
- A passion for delivering exceptional customer service.
- Ability to work effectively in a fast-paced environment.
- Basic mathematical skills and attention to detail.
Benefits
We offer a comprehensive benefits package, including competitive salary, opportunities for career advancement, and a range of employee perks and rewards.
Others
We are committed to diversity and inclusion and welcome applications from candidates who share our values and passion for delivering exceptional guest experiences.
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