Hotel Operations Manager
2 days ago
At Grand Hotel (Bombay) Pvt. Ltd., we are seeking a skilled and experienced Hotel Operations Manager to join our team in Mumbai. As a key member of our front office, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional customer service, and maintaining high-quality standards.
Company OverviewWe are a leading hospitality company with a rich history and commitment to excellence. Our flagship property, the Grand Hotel, has been designed by George Wittet in 1922 and offers a unique experience for our guests. We are dedicated to providing consistent customer service and comfort to all our guests.
Job DescriptionThis is a full-time on-site role that requires a Front Office Manager located in Mumbai. The successful candidate will oversee the daily operations of the front office, including managing administrative tasks, improving customer satisfaction, and ensuring high-quality customer service. Key responsibilities include:
- Staffing and Scheduling: Manage the shift schedule, allocate duties, and ensure adequate staffing levels.
- Implementation of Efficiency Measures: Implement systems and procedures to achieve higher cost efficiency and guest satisfaction.
- Facilitate Learning and Development: Facilitate learning and development opportunities for all team members.
- Performance Appraisal: Conduct regular performance appraisals and manage staff performance.
- Operational Standards: Ensure all operational standards are followed, including security, hygiene, and aesthetic standards.
- Liaison and Relationship Building: Liaise and build relationships with regular and repeat guests.
The ideal candidate will have excellent communication skills, both written and verbal, and experience with hotel operations and booking systems is preferred. A diploma or bachelor's degree in Hospitality, Business Administration, or related field is also required. Familiarity with Mumbai and surrounding areas is a plus.
Estimated SalaryRupees 6,50,000 per annum based on industry standards and location.
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