Hotel Reservation Specialist

5 days ago


Mumbai, Maharashtra, India The Mirador Hotel Full time

The Mirador Hotel is seeking a skilled Reservation Executive/Assistant to join our team. As a key member of our reservations department, you will be responsible for handling all aspects of hotel reservations, including managing room allocations, processing payments, and ensuring seamless guest experiences.

About the Role:
  • We are offering a competitive salary ranging from ₹35,000 to ₹50,000 per month, depending on experience.
  • This role requires at least 1 year of experience in hotel reservations, with a strong understanding of hotel operations and customer service principles.

In this role, you will work closely with our front office team to ensure efficient room management, respond to guest inquiries, and resolve any issues that may arise. You will also be responsible for maintaining accurate records, adhering to hotel policies, and contributing to the overall success of our reservations department.

Key Responsibilities:
  • Manage room allocations, including checking availability, making reservations, and confirming bookings.
  • Process payments, handle cancellations, and modify existing bookings as needed.
  • Provide exceptional customer service, responding promptly to guest inquiries and resolving any issues that may arise.
  • Maintain accurate records, including reservation data, guest information, and payment details.
  • Collaborate with the front office team to ensure seamless communication and efficient room management.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.



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