Reservations Team Coordinator

2 days ago


Mumbai, Maharashtra, India Accor Full time

Fairmont Hotels & Resorts offers a unique opportunity for a skilled Reservations Team Coordinator to join our team in delivering exceptional guest experiences.

As part of our dedicated reservations team, you will play a crucial role in maximizing room bookings and ensuring seamless execution of reservations. Your ability to provide excellent customer service, work collaboratively with internal and external stakeholders, and drive revenue growth will be essential in achieving our business objectives.

Key Responsibilities:

  • Revenue Growth: Maximize room bookings by delivering a personalized and efficient reservations experience, ensuring that reservations are dealt with effectively while driving revenue growth.
  • Team Support: Provide effective support to the team, enabling them to offer a range of services and ensuring they have the necessary training and resources to succeed.
  • Financial Management: Identify cost-effective use of resources, educate the team on best practices, and maintain accurate corporate databases to ensure delegate information is up-to-date.
  • Operational Excellence: Ensure prompt and polite responses to reservations requests, complete details recorded as per standard procedure, and efficiently convert incoming enquiries into bookings.

Requirements:

  • Bachelor's Degree from a reputable hospitality school
  • Fresher or Minimum 6 months to 1 year experience in similar capacity with proven records
  • Excellent reading, writing, and oral proficiency in English language
  • Proficient in MS Excel, Word, and PowerPoint
  • Ability to accept responsibility, self-confidence, motivation, drive, and tenacity, and ability to enhance organizational performance

About Accor:

Fairmont is part of Accor, a world-leading hospitality group with over 5,400 properties in more than 110 countries. We take pride in our pioneering approach to hospitality, leadership in sustainability, and responsible tourism practices. Our commitment to diversity and inclusion ensures we attract, recruit, and promote diverse talent.



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