Reservation Manager

1 week ago


Mumbai, Maharashtra, India Accor Full time
Job Summary
As a key member of our Reservations team, you will be responsible for leading and managing all aspects of the department, ensuring exceptional service standards are consistently met. Your goal will be to maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services.

Key Responsibilities
  • Lead and manage all aspects of the Reservations department
  • Maintain close liaison with the Sales, Conference, and Accounting teams
  • Manage and coordinate all group and individual reservations
  • Conduct regularly scheduled departmental meetings
  • Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines

Requirements
  • Previous leadership experience in a similar role required
  • Computer literate in Microsoft Windows applications required
  • Strong interpersonal and problem-solving abilities
  • Ability to work well under pressure in a fast-paced environment

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