Reservation Manager

1 month ago


Mumbai, Maharashtra, India AccorHotel Full time
Job Title: Reservation Executive IMV IT and INM

As a key member of our team, you will be responsible for handling requests from guests, companies, and travel agents via phone or other platforms for our hotels in Mumbai, Navi Mumbai, and Thane.

Key Responsibilities:

  • Constantly update and maintain the Opera Reservations system, ensuring accuracy and validity of rates, systems, and mail messages.
  • Monitor occupancy levels and input dates into the PMS system when necessary, advising the Front Office and ARS allotment holders.
  • Assist in preparing and checking the rate manual, ensuring rates and schedules are correct in the computer system.
  • Maintain and update room vacancies on online booking platforms.
  • Contribute to meeting monthly revenue targets.
  • Provide excellent guest service, maintaining confidentiality of guest information and property data.

Requirements:

  • Relevant diploma or degree in Hotel Management.
  • 3-4 years of experience in the hotel industry.
  • Knowledge of Opera software.
  • Strong operational and technical knowledge.
  • Results-oriented with a proactive approach.

Work Arrangements:

  • Full-time employment.

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