Reservation Manager
4 weeks ago
At Accor, we are committed to delivering exceptional guest experiences and providing unparalleled service. As a Reservation Manager, you will play a critical role in ensuring the smooth operation of our hotel's reservations process.
Key Responsibilities:- Manage the reservations operations, ensuring that hotel standards and procedures are fully known and followed.
- Supervise the reservation and telephone operator section, ensuring that all incoming and outgoing room reservation requests are attended to and handled as per hotel standards and procedures.
- Provide a distinctive service to guests, enhancing their loyalty and improving the hotel's image and revenue.
- Recognize potential clients and transmit information to the sales department.
- Recognize VIP guests and apply the concerned policies.
- Maintain a good commercial relationship with all bookers, including guests, companies, and agencies.
- Promote Accor loyalty programs and hotel promotions.
- Ensure the privacy of guests and the confidentiality of information is respected.
- Act as a representative of the management when dealing with guest complaints or difficulties that cannot be resolved by the reservation team.
- Manage guest complaints in a professional manner, resolving them to the guest's satisfaction and recording them.
- Be aware of and report all guest comments or complaints.
- Maintain accurate Guest History records and pre-register recurring guests.
- Ensure a perfect knowledge of the hotel configuration and products among team members.
- Achieve Quality tools and yield management performance with the reservation team.
- Implement and control Focus and other financial and audit procedures.
- Offer assistance at any time in the operation and monitor, highlight, and suggest improvements on any dysfunction.
- Ensure proper use of all equipment and property management systems, with a perfect knowledge of set-ups.
- Implement and follow up on daily checklists.
- Assist in securing external guest accommodation in case of overbooking.
- Provide updated reports and statistics to management and other departments.
- Update availability and rates charts on TARS and other booking systems/channels.
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Reservations Manager
3 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob SummaryWe are seeking a skilled Reservations Manager to join our team at Accor. The successful candidate will be responsible for ensuring the hotel's reservations operations are running efficiently and effectively.Key ResponsibilitiesReservations OperationsTeam ManagementGuest ServiceQuality ControlReporting
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Reservation Manager
3 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob SummaryAs a key member of our Reservations team, you will be responsible for leading and managing all aspects of the department, ensuring exceptional service standards are consistently met. Your goal will be to maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services.Key ResponsibilitiesLead and manage all...
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Reservations Manager
1 month ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Assistant Manager ReservationsAt Fairmont Hotels & Resorts, we are committed to delivering exceptional guest experiences and providing unparalleled service. As an Assistant Manager of Reservations, you will play a vital role in leading and managing the Reservations department, ensuring seamless operations and exceeding guest expectations.Key...
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Reservation Operations Manager
4 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob SummaryWe are seeking a highly skilled Reservation Manager to join our team at Accor. As a key member of our reservations operations, you will be responsible for ensuring the hotel standards and procedures are fully known and followed.Key ResponsibilitiesManage the reservations operations, ensuring hotel standards and procedures are fully known and...
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Senior Reservations Manager
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Mumbai, Maharashtra, India Accor Full timeJob Summary:Fairmont Hotels & Resorts is a world-renowned hospitality group, and we are seeking a highly skilled and experienced Senior Reservations Manager to join our team. As a key member of our Reservations department, you will be responsible for leading and managing all aspects of reservations, ensuring exceptional service standards are met, and...
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Reservations Operations Manager
2 weeks ago
Mumbai, Maharashtra, India Accor Full timePurpose of the Role:We are looking for a highly skilled Reservations Manager to join our team at Accor. This is a unique opportunity to work with a world-leading hospitality group and contribute to the success of our luxury hotels.Key Responsibilities:- Manage the reservations operations, ensuring hotel standards and procedures are fully known and followed.-...
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Reservation Manager
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Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time{"About Four Seasons:At Four Seasons, we prioritize building lasting relationships with our guests, residents, and partners through exceptional service and genuine connections. This commitment to luxury with heart is at the core of our employee experience and company culture.About the location:Located in the heart of Worli, Four Seasons Hotel Mumbai is a...
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Luxury Reservations Manager
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Reservations Coordinator
4 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob DescriptionAs a Reservations Executive at AccorHotel, you will be an integral part of our reservations team responsible for handling guest inquiries, processing bookings, and ensuring a seamless reservation experience for our guests.Key ResponsibilitiesGuest Communication: Respond promptly and professionally to guest inquiries via phone, email, and...
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Reservation Manager
1 month ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Title: Reservation Executive IMV IT and INMAs a key member of our team, you will be responsible for handling requests from guests, companies, and travel agents via phone or other platforms for our hotels in Mumbai, Navi Mumbai, and Thane.Key Responsibilities:Constantly update and maintain the Opera Reservations system, ensuring accuracy and validity of...
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Reservations Coordinator
1 month ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Title: Reservations ExecutiveAs a key member of our reservations team at AccorHotel, you will play a vital role in ensuring a seamless and exceptional guest experience.Key Responsibilities:Guest Communication:Respond promptly and professionally to guest inquiries via various channels, providing accurate information about room availability, rates, and...
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Reservations Coordinator
3 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Summary:We are seeking a highly skilled Reservations Executive to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for handling guest inquiries, processing bookings, and ensuring a seamless reservation experience for our guests.Key Responsibilities:Guest Communication:Respond promptly and professionally to...
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Reservations Coordinator
3 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob SummaryWe are seeking a skilled Reservations Executive to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless reservation experience, and contributing to the overall success and reputation of our hotel.Main ResponsibilitiesGuest Communication...
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Reservations Coordinator
1 month ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Reservations ExecutiveAt Accor, we are committed to delivering exceptional guest experiences and exceeding expectations. As a Reservations Executive, you will play a vital role in ensuring seamless reservations and guest interactions.Key Responsibilities:Guest Communication: Respond promptly and professionally to guest inquiries via various...
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Reservations Coordinator
2 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Summary:As a Reservations Executive at AccorHotel, you will be responsible for handling guest inquiries, processing bookings, and ensuring a seamless reservation experience for our guests. Your exceptional communication skills and attention to detail will contribute to the overall success and reputation of our hotel.Key Responsibilities:Guest...
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Reservations Coordinator
2 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Summary: As a key member of our AccorHotel team, you will be responsible for handling guest inquiries, processing bookings, and providing exceptional service to our guests.Responsibilities:Guest Communication:Respond promptly and professionally to guest inquiries via multiple channels, providing accurate information about room availability and hotel...
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Reservation Coordinator
2 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timePrimary Responsibilities:We are seeking a skilled Reservation Coordinator to join our team at AccorHotel. In this role, you will be responsible for maximizing room bookings by delivering exceptional reservation services.Key Responsibilities:Maximize room bookings by delivering a pleasant and efficient reservation service.Ensure that reservations are dealt...
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Reservation Manager
4 weeks ago
Mumbai, Maharashtra, India Accor Full timeAccor Job DescriptionAt Accor, we are committed to Diversity & Inclusion, and our ambition is to attract, recruit, and promote diverse talent. We strive to create a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity.We are seeking a highly skilled Reservation Executive to join our team at...
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Reservations Coordinator
2 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Summary:Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit.Key Responsibilities: Respond effectively to guest inquiries via phone,...