Reservations Coordinator
4 weeks ago
As a Reservations Executive at AccorHotel, you will be an integral part of our reservations team responsible for handling guest inquiries, processing bookings, and ensuring a seamless reservation experience for our guests.
Key Responsibilities- Guest Communication: Respond promptly and professionally to guest inquiries via phone, email, and online channels, providing accurate information about room availability, rates, and hotel amenities.
- Reservation Management: Utilize the hotel's reservation system to input and update guest information, room preferences, and special requests, while monitoring room availability and managing inventory to maximize occupancy and revenue potential.
- Sales and Upselling: Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities, and identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
- Administrative Tasks: Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system, generate reports, and analyze reservation data to identify trends, opportunities, and areas for improvement.
- Customer Service Excellence: Demonstrate a commitment to providing exceptional service to every guest, exceeding their expectations, and building rapport to foster loyalty, handle guest complaints and concerns effectively, and escalate issues to management when necessary to ensure resolution and guest satisfaction.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Previous experience in reservations, front office, or customer service roles in the hospitality industry.
- Excellent communication skills, both verbal and written, with fluency in English, and additional language proficiency is a plus.
- Strong attention to detail and organizational skills, with the ability to multitask in a fast-paced environment.
- Proficiency in computer systems and reservation software, with the ability to learn and adapt to new technology quickly.
- Positive attitude, team-oriented mindset, and willingness to go above and beyond to meet guest needs.
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Reservations Coordinator
1 month ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Title: Reservations ExecutiveAs a key member of our reservations team at AccorHotel, you will play a vital role in ensuring a seamless and exceptional guest experience.Key Responsibilities:Guest Communication:Respond promptly and professionally to guest inquiries via various channels, providing accurate information about room availability, rates, and...
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Reservations Coordinator
2 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Summary:Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit.Key Responsibilities: Respond effectively to guest inquiries via phone,...
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Reservations Coordinator
3 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Summary:We are seeking a highly skilled Reservations Executive to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for handling guest inquiries, processing bookings, and ensuring a seamless reservation experience for our guests.Key Responsibilities:Guest Communication:Respond promptly and professionally to...
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Reservations Coordinator
3 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob SummaryWe are seeking a skilled Reservations Executive to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless reservation experience, and contributing to the overall success and reputation of our hotel.Main ResponsibilitiesGuest Communication...
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Reservations Coordinator
2 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Summary:As a Reservations Executive at AccorHotel, you will be responsible for handling guest inquiries, processing bookings, and ensuring a seamless reservation experience for our guests. Your exceptional communication skills and attention to detail will contribute to the overall success and reputation of our hotel.Key Responsibilities:Guest...
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Reservations Coordinator
2 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Summary: As a key member of our AccorHotel team, you will be responsible for handling guest inquiries, processing bookings, and providing exceptional service to our guests.Responsibilities:Guest Communication:Respond promptly and professionally to guest inquiries via multiple channels, providing accurate information about room availability and hotel...
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Reservation Coordinator
2 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timePrimary Responsibilities:We are seeking a skilled Reservation Coordinator to join our team at AccorHotel. In this role, you will be responsible for maximizing room bookings by delivering exceptional reservation services.Key Responsibilities:Maximize room bookings by delivering a pleasant and efficient reservation service.Ensure that reservations are dealt...
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Hotel Reservation Coordinator
4 weeks ago
Mumbai, Maharashtra, India NOVOTEL Full timeKey Responsibilities:Room Reservations Planning: Coordinate room reservations to ensure seamless guest experiences.Sales and Revenue Maximization: Implement effective selling techniques to maximize room revenues.Department Coordination: Oversee the reservation department to maintain high accuracy and efficiency standards.Hotel Interests: Report any matters...
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Hotel Reservation Coordinator
4 weeks ago
Mumbai, Maharashtra, India NOVOTEL Full timeKey Responsibilities:As a Reservation Executive at NOVOTEL, you will be responsible for planning room reservations, ensuring proper selling techniques and strategies are utilized to maximize room revenues, and coordinating all duties and responsibilities of the reservation department to ensure a high level of accuracy and efficiency. You will also be...
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Hotel Reservation Coordinator
4 weeks ago
Mumbai, Maharashtra, India NOVOTEL Full timeKey Responsibilities:As a Reservation Executive at NOVOTEL, you will be responsible for planning room reservations, ensuring proper selling techniques and strategies are utilized to maximize room revenues, and coordinating all duties and responsibilities of the reservation department to ensure a high level of accuracy and efficiency. Additionally, you will...
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Reservations Coordinator
1 month ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Reservations ExecutiveAt Accor, we are committed to delivering exceptional guest experiences and exceeding expectations. As a Reservations Executive, you will play a vital role in ensuring seamless reservations and guest interactions.Key Responsibilities:Guest Communication: Respond promptly and professionally to guest inquiries via various...
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Hotel Reservation Coordinator
3 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeKey Responsibilities:Plan and coordinate room reservations to ensure optimal occupancy and revenue.Implement effective sales strategies to maximize room revenues.Oversee the reservation department to maintain high levels of accuracy and efficiency.Identify and report any matters that may impact the hotel's interests to management.Requirements:Minimum 1 year...
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Hotel Reservation Coordinator
1 month ago
Mumbai, Maharashtra, India Accor Full timeAccor Commitment to Diversity & InclusionWe strive to create an inclusive work environment where diverse talent can thrive. Our goal is to attract, recruit, and promote individuals from all backgrounds.Job SummaryWe are seeking a skilled Reservation Executive to join our team at Accor. As a key member of our front office team, you will be responsible for...
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Reservation Manager
3 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob SummaryAs a key member of our Reservations team, you will be responsible for leading and managing all aspects of the department, ensuring exceptional service standards are consistently met. Your goal will be to maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services.Key ResponsibilitiesLead and manage all...
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Reservations Manager
1 month ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Assistant Manager ReservationsAt Fairmont Hotels & Resorts, we are committed to delivering exceptional guest experiences and providing unparalleled service. As an Assistant Manager of Reservations, you will play a vital role in leading and managing the Reservations department, ensuring seamless operations and exceeding guest expectations.Key...
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Reservations Team Member
4 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Summary:We are seeking a highly skilled and organized Reservations Executive to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for handling guest inquiries, processing bookings, and ensuring a seamless reservation experience for our guests.Key Responsibilities:Guest Communication:Respond promptly and...
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Senior Reservations Manager
4 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Summary:Fairmont Hotels & Resorts is a world-renowned hospitality group, and we are seeking a highly skilled and experienced Senior Reservations Manager to join our team. As a key member of our Reservations department, you will be responsible for leading and managing all aspects of reservations, ensuring exceptional service standards are met, and...
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Reservation Operations Coordinator
3 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeAs a key member of our team at AccorHotel, you will be responsible for handling requests from guests, companies, and travel agents via phone or other platforms for our properties in Mumbai, Navi Mumbai, and Thane.Key responsibilities include maintaining the Opera Reservations system, ensuring rate updates, system validity dates, and mail messages are...
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Assistant Reservations Manager
1 month ago
Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners.About the RoleThe Assistant Reservations Manager is responsible for the overall management of the Reservations...
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Reservations Department Lead
4 weeks ago
Mumbai, Maharashtra, India Accor Full timeAt Fairmont Hotels & Resorts, we're committed to delivering exceptional guest experiences. As a key member of our Reservations team, you'll play a vital role in ensuring seamless service standards are met.Key Responsibilities:Support the Reservations Manager in leading and managing all aspects of the Reservations department.Consistently offer professional,...