Reservations Coordinator

4 weeks ago


Mumbai, Maharashtra, India AccorHotel Full time
Job Description

As a Reservations Executive at AccorHotel, you will be an integral part of our reservations team responsible for handling guest inquiries, processing bookings, and ensuring a seamless reservation experience for our guests.

Key Responsibilities
  • Guest Communication: Respond promptly and professionally to guest inquiries via phone, email, and online channels, providing accurate information about room availability, rates, and hotel amenities.
  • Reservation Management: Utilize the hotel's reservation system to input and update guest information, room preferences, and special requests, while monitoring room availability and managing inventory to maximize occupancy and revenue potential.
  • Sales and Upselling: Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities, and identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
  • Administrative Tasks: Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system, generate reports, and analyze reservation data to identify trends, opportunities, and areas for improvement.
  • Customer Service Excellence: Demonstrate a commitment to providing exceptional service to every guest, exceeding their expectations, and building rapport to foster loyalty, handle guest complaints and concerns effectively, and escalate issues to management when necessary to ensure resolution and guest satisfaction.
Requirements
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Previous experience in reservations, front office, or customer service roles in the hospitality industry.
  • Excellent communication skills, both verbal and written, with fluency in English, and additional language proficiency is a plus.
  • Strong attention to detail and organizational skills, with the ability to multitask in a fast-paced environment.
  • Proficiency in computer systems and reservation software, with the ability to learn and adapt to new technology quickly.
  • Positive attitude, team-oriented mindset, and willingness to go above and beyond to meet guest needs.


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