Hotel Reservation Coordinator

1 month ago


Mumbai, Maharashtra, India Accor Full time
Accor Commitment to Diversity & Inclusion

We strive to create an inclusive work environment where diverse talent can thrive. Our goal is to attract, recruit, and promote individuals from all backgrounds.

Job Summary

We are seeking a skilled Reservation Executive to join our team at Accor. As a key member of our front office team, you will be responsible for handling guest requests, managing reservations, and maintaining our Opera Reservations system. If you have a passion for delivering exceptional customer service and a strong understanding of hotel operations, we encourage you to apply.

Key Responsibilities

* Handle guest requests and inquiries via phone, email, or other platforms
* Maintain accurate and up-to-date records of reservations and room vacancies
* Monitor occupancy and adjust rates and availability as needed
* Assist in preparing and checking rate manuals and ensuring accuracy in our computer systems
* Collaborate with the front office team to ensure seamless guest experiences

Requirements

* Relevant diploma or degree in Hotel Management
* 3-4 years of experience in the hotel industry
* Strong knowledge of Opera Software and hotel operations
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively

Accor is an inclusive company that values diversity and promotes equal opportunities. We look forward to hearing from you

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