Hotel Service Ambassador

1 week ago


Mumbai, Maharashtra, India AccorHotel Full time

As a key member of the Accor Hotel team, you will play a pivotal role in delivering exceptional service and creating unforgettable experiences for our guests at Fairmont Mumbai.

Job Overview

This is a full-time opportunity to join our hotel as a Guest Service Associate. Your warm demeanor, attention to detail, and dedication to exceeding guest expectations will contribute to the success of our hotel.

About the Role

We are seeking a highly motivated and enthusiastic Guest Service Associate to join our front desk team. The successful candidate will be responsible for providing a warm welcome to our guests, assisting with check-in and checkout processes, and ensuring that guest rooms are prepared to the highest standards.

Key Responsibilities

  • Welcome Guests: Greet guests with a genuine smile and a warm welcome upon arrival, setting the tone for their stay at Fairmont Mumbai.
  • Check-in/Checkout: Assist guests with the check-in and checkout process, ensuring efficiency, accuracy, and a seamless experience.
  • Room Preparation: Coordinate with housekeeping to ensure that guest rooms are prepared to the highest standards before arrival, including cleanliness, amenities, and special requests.
  • Guest Assistance: Provide guests with information about hotel facilities, services, and local attractions, assisting with inquiries, reservations, and recommendations as needed.
  • Problem Resolution: Address guest concerns and complaints promptly and professionally, seeking solutions to ensure guest satisfaction and retention.
  • Safety and Security: Maintain a safe and secure environment for guests and colleagues by adhering to hotel policies and procedures and promptly reporting any safety or security issues.
  • Team Collaboration: Work closely with other departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences and resolve any issues that may arise.
  • Administrative Tasks: Assist with administrative duties, such as answering phone calls, responding to emails, and maintaining guest records, ensuring accuracy and efficiency.
  • Service Excellence: Strive to exceed guest expectations by delivering personalized service and anticipating their needs throughout their stay.

Qualifications

  • Previous experience in a customer service or hospitality role is preferred but not required.
  • Excellent communication and interpersonal skills with a friendly and approachable demeanor.
  • Strong attention to detail and the ability to multitask effectively in a fast-paced environment.
  • Positive attitude and willingness to go above and beyond to ensure guest satisfaction.
  • Flexibility to work various shifts, including weekends and holidays.
  • Basic computer skills and familiarity with hotel management software (training will be provided).

Estimated Salary

The estimated salary for this position is ₹2,50,000 - ₹3,00,000 per annum, depending on experience.



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