Guest Service Ambassador

4 weeks ago


Mumbai, Maharashtra, India Hunger Inc Hospitality Pvt Ltd Full time
Job Title: Guest Service Ambassador

Job Summary:
As a Guest Service Ambassador at Hunger Inc Hospitality Pvt Ltd, you will be responsible for providing exceptional service to our guests. You will be an ambassador for our brand, ensuring that every guest feels welcome and valued.

Key Responsibilities:
  • Provide professional, friendly, and engaging service to all guests.
  • Answer all telephone enquiries and record all reservations in the reservations software.
  • Ensure reservations reconfirmations are done in a timely manner, and the reservation information is shared with the team.
  • Follow all safety and sanitation policies of the organization.
  • Have an intricate knowledge of ongoing promotions, specials, and festivities.
  • Adhere to Hunger Inc Hospitality Pvt Ltd policies, procedures, and service standards.


Requirements:
  • Excellent communication and organizational skills.
  • Previous reservations systems and point of sales experience an asset.
  • Ability to work cohesively with fellow colleagues as part of a team and work well under pressure in a fast-paced environment.
  • Strong interpersonal and problem-solving abilities.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.


About Us:
Hunger Inc Hospitality Pvt Ltd is a leading hospitality company with a portfolio of restaurants and cafes that showcase the best of Indian cuisine. Our restaurants are known for their exceptional service, beverages, and cuisine, and we are committed to providing an unforgettable dining experience to our guests.

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