Guest Service Ambassador

4 days ago


Mumbai, Maharashtra, India Accor Full time
Main Duties:

As a Guest Service Associate at Accor, you will provide exceptional customer service, ensuring that every guest has a memorable experience. Your responsibilities will include:

• Providing courteous and professional service to guests, following Novotel standards.
• Performing all duties and tasks in the assigned place of work, demonstrating flexibility and adaptability.
• Being fully conversant with all hotel services and facilities, and able to recommend Food & Beverage combinations and up-sell alternatives.
• Maintaining a clean and organized work environment, monitoring operating supplies and reducing spoilage and wastage.
• Handling guest enquiries in a courteous and efficient manner, reporting guest complaints or problems to supervisors if no immediate solution can be found.

Personnel:
• Having an understanding of and adhering to the hotel's rules and regulations, particularly those related to Fire, Hygiene, Health and Safety.
• Reporting for duty punctually, wearing the correct uniform and name tag at all times.
• Maintaining a high standard of personal appearance and hygiene at all times.
• Maintaining a good rapport and working relationship with staff in the outlet and all other departments.
• Attending and contributing to all staff meetings, departmental and hotel trainings scheduled, and other related activities.

Qualifications:
• Possessing a service-focused personality and a passion for everything food and beverage.
• Having previous experience in a similar leadership role is an asset.
• Demonstrating strong interpersonal and problem-solving abilities, and the ability to lead by example.

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