Guest Services Ambassador
1 month ago
Job Overview
We are seeking a highly skilled Guest Services Ambassador to join our team at Sofitel.
Key Responsibilities:
* Ensure guest requests are handled efficiently and effectively at the Guest Service Centre
* Manage the Guest Service Centre operation and workflow to maximize guest satisfaction
* Handle all calls from guests and external calls professionally and with care, adhering to hotel policies and procedures
* Maintain the facilities in excellent working order, neat, and clean, and ensure unauthorized persons do not enter the area
* Follow up on unresolved guest voicemails and messages in the Property Management System (PMS)
* Ensure the Telephone Book function in PMS is up-to-date with the latest telephone information
* Make follow-up calls to guests to check on their satisfaction in cases of service or facility defects
* Adhere to brand standards related to calls, documentation, and IRD order taking
* Handle emergency calls according to set Standard Operating Procedures (SOPs)
Requirements:
* Bachelor's Degree in Hospitality
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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