Guest Service Ambassador

3 weeks ago


Mumbai, Maharashtra, India Hunger Inc Hospitality Pvt Ltd Full time

As a Guest Service Ambassador at Hunger Inc Hospitality Pvt Ltd, you will be an ambassador for exceptional service, beverages, and cuisine that are the characteristics of our dining experience. You will ensure warm and personal attention to all our guests, making them feel welcome and valued.

We have two roles open, one at our flagship restaurant and the other at our next venture. This role will report to the Restaurant Manager of the respective location.

Our flagship restaurant showcases the wealth of India's cuisine by recreating local, seasonal dishes and reinterpreting age-old Indian culinary traditions in a frequently changing menu. Our next venture pays homage to the energy of Goa in a menu that brings back the fun of tropical living with simple, sophisticated food and drink, with influences from the state's Portuguese history.

The Bombay Canteen and O Pedro are currently ranked among India's top 10 restaurants by Condé Nast Traveler India.

Responsibilities:

  • Consistently offer professional, friendly, and engaging service in an informative, casual, helpful manner and ensure all guests feel welcomed.
  • Answer all telephone enquiries and record all reservations in the reservations software.
  • Ensure reservations reconfirmations are done in a timely manner, and the reservation information is shared with the team.
  • Follow all safety and sanitation policies of the organization.
  • Have an intricate knowledge of ongoing promotions, specials, and festivities.
  • Adhere to Hunger Inc Hospitality Pvt Ltd policies, procedures, and service standards.

Requirements:

  • Excellent communication and organizational skills.
  • Previous Reservations systems and point of sales experience an asset.
  • Ability to work cohesively with fellow colleagues as part of a team and work well under pressure in a fast-paced environment.
  • Strong interpersonal and problem-solving abilities.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.


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