Hotel Ambassador
3 weeks ago
Key Responsibilities:
Set up and maintain all operating equipment to ensure seamless guest experience.
Develop in-depth knowledge of all menu items to provide expert recommendations to guests.
In the absence of the Assistant Manager, Guest Service, take charge of guest orders, provide advice on menu options, maintain accurate guest and hotel accounts, and ensure timely posting of charges.
Utilize every opportunity to promote hotel facilities and increase sales through sound product knowledge and sales skills.
Respond to guest queries, inquiries, and requests in a helpful, professional, yet warm and friendly manner.
Manage room inventory and assign rooms based on guest needs.
Ensure familiarity with property layout, fire exits, and elevator locations.
Requirements:
Hotel management degree or relevant culinary diploma.
1-2 years of work experience.
Able to work under pressure and meet deadlines.
Results-driven with excellent communication skills.
Ability to think strategically, inductively, and creatively.
Pleasant personality and grooming.
Work Arrangement:
Full-time employment.
Employment Type:
Full-time.
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