hotel operations manager

3 weeks ago


Mumbai, Maharashtra, India AccorHotel Full time

As a Strategic Business Leader at AccorHotel, you will be responsible for driving the hotel's operations to achieve customer satisfaction and quality service while meeting/exceeding financial goals.

  • You will lead the sales, marketing, and distribution efforts to drive revenue growth.
  • Guest satisfaction and voice of the guest will be a key deliverable for the HODs.
  • You will act as an Accor Ambassador, enhancing the company image and market reputation.
  • You will attract, train, retain, and coach executive committee team members and leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.

Requirements:

Your experience and skills should include:

  • Strong process orientation;
  • Strong leadership abilities and organizational skills;
  • Entrepreneurial thinking and ability to drive change;
  • Ability to clearly communicate plans and deliver on overall goals;
  • Outstanding public relations and social integration skills to develop strong customer relationships;
  • Able to drive change and look for operational efficiencies/synergies across the network;
  • Go-getter with a proven track record in making the hotel operation profitable;
  • At least 12 years of industry experience in international brands with a minimum of 2 years of experience in a similar role;
  • Strong F&B and sales background will be an added advantage.

Work Arrangements:

No remote work options available.

Employment Type:

Full-time position.



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