Hotel Operations Manager

3 weeks ago


Mumbai, Maharashtra, India Accor Full time

Job Title: Hotel Operations Manager

Job Summary

We are seeking a highly skilled Hotel Operations Manager to join our team at Accor. As a key member of our hotel management team, you will be responsible for the overall operations of our guest services, ensuring a seamless and exceptional experience for our guests.

Key Responsibilities

  • Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel.
  • Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance.
  • Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.
  • Personally and frequently verify that guest's check-in/out is receiving the best possible service in line with Accor's standards.
  • Recruit, select and develop Guest Service employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.

Requirements

  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proven experience in hotel operations management


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