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Front Desk Ambassador
2 months ago
We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Accor Hotel. As the first point of contact for our guests, you will be responsible for providing exceptional service and assistance with their luggage and transportation needs.
About the Role- Greet guests upon arrival with a warm welcome and assist with luggage handling.
- Escort guests to their rooms, providing information about hotel facilities and services.
- Bid farewell to departing guests, assisting with luggage and transportation arrangements.
- Guest Arrival and Departure
- Greet guests with a warm welcome and ensure a smooth check-in process.
- Provide accurate information about hotel facilities and services.
- Assist with luggage handling and escort guests to their rooms.
- Bid farewell to departing guests and ensure a smooth check-out process.
- Safely transport guest luggage to and from rooms, ensuring proper handling and storage.
- Maintain accurate records of stored luggage and adhere to security protocols.
- Provide information and recommendations about local attractions, restaurants, and transportation options.
- Arrange transportation services such as taxis, airport transfers, and car rentals for guests.
- Monitor and ensure the security of guest belongings during transportation and storage.
- Follow safety procedures and protocols to ensure a safe environment for guests and colleagues.
- Liaise with Front Office, Housekeeping, and other departments to fulfill guest requests promptly.
- Maintain effective communication with colleagues to ensure seamless guest experiences.
- Previous experience in a similar role within the hospitality industry is preferred.
- Strong customer service skills with a friendly and outgoing personality.
- Excellent communication and interpersonal skills.
- Ability to work efficiently under pressure and handle multiple tasks.
- Knowledge of local attractions and transportation options is an advantage.
$45,000 - $60,000 per annum, depending on experience.
About UsAccor Hotel is a leading hospitality company that values excellent service and quality accommodations. We offer a dynamic and supportive work environment, with opportunities for career growth and development.
