Customer Service Ambassador

5 days ago


Mumbai, Maharashtra, India Relomi Corporate Services LLP Full time

About the Role

We are seeking a highly skilled and professional Front Office Executive to join our team at Relomi Corporate Services LLP. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and administrative support.

Job Summary:

  • The Front Office Executive will be responsible for managing front office operations, greeting guests, and ensuring a positive experience for all visitors.

Main Responsibilities:

  1. Front Desk Management: The Front Office Executive will be responsible for day-to-day front desk duties, including check-ins, check-outs, and billing.
  2. Communication: They will answer phone calls, respond to inquiries, and handle guest requests in a friendly and professional manner.
  3. Room Visits: The Front Office Executive will conduct room visits, room checks, and coordinate with housekeeping teams to ensure rooms are ready for guests.
  4. Guest Satisfaction: They will handle guest grievances and resolve issues by coordinating with respective teams.
  5. Administrative Tasks: The Front Office Executive will perform various administrative tasks, including documentation, scheduling appointments, and maintaining the front office calendar.
  6. Team Collaboration: They will work closely with other departments to ensure smooth office operations and maintain confidentiality.

Requirements:

  • A Bachelor's degree in hotel management or a related field.
  • Excellent verbal and written communication skills.
  • Previous experience in a hotel front office environment is mandatory.
  • Strong English communication skills (verbal and written) and interpersonal skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and work in a fast-paced environment.

About Relomi:

Relomi Corporate Services LLP is a provider of customized solutions to corporate companies. We offer a range of services, including real estate, visa and immigration, car rental, and more. We cater to Japanese expats and other foreigners in India.

What We Offer:

  • An estimated salary of ₹


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