Customer Service Ambassador

2 days ago


Mumbai, Maharashtra, India THOB Full time

About Us

THOB.com, The House Of Brands, is a Mumbai-based startup studio known for its innovative approach to brand-building and market disruption.

We're seeking a skilled Customer Service Representative to join our team in Mumbai. As a full-time on-site role, you'll be responsible for handling customer inquiries, resolving issues, and enhancing the overall customer experience across various Direct-to-Consumer (DTC) brands created by THOB.

Main Responsibilities

  • Customer Support: Respond promptly to customer queries and concerns via email and social media platforms, utilizing a CRM tool to manage tickets and ensure timely resolutions.
  • Engagement & Communication: Handle product-related inquiries, order tracking, refunds, and general queries with professionalism, proactively engaging with customers on social media comments, direct messages, and reviews.
  • Problem-Solving: Resolve product or service complaints efficiently by identifying the issue, explaining solutions, and escalating complex concerns when necessary.
  • Customer Feedback Management: Gather customer feedback and share insights with the internal team to improve services and processes.
  • Maintain Brand Voice: Communicate clearly, concisely, and in alignment with the brand's tone and values across all platforms.

Requirements

  • Prior experience in customer care, preferably in e-commerce (1-2 years).
  • Proficiency with email support tools (like Zendesk, Freshdesk, or similar CRMs).
  • Experience handling social media platforms (Instagram, Facebook, Twitter, etc.) for customer interaction.
  • Strong written communication skills with excellent grammar.
  • Problem-solving abilities and a customer-centric mindset.
  • Ability to multitask, prioritize, and manage time effectively.

Estimated Salary: ₹250,000 - ₹350,000 per annum



  • Mumbai, Maharashtra, India Wisdom Fragrances: signature collection Full time

    We are seeking a talented Customer Service Ambassador to join our team at Wisdom Fragrances: signature collection.The ideal candidate will have excellent phone etiquette, strong verbal and written communication skills, and the ability to multitask, organize, and prioritize work. As a Customer Service Ambassador, you will be responsible for communicating with...


  • Mumbai, Maharashtra, India CapTalent HR Full time

    Job Title: Customer Service AmbassadorAbout the Role:We are seeking an experienced Customer Service Ambassador to join our team at CapTalent HR. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our clients.Key Responsibilities:Provide top-notch customer service via phone, email, and other...


  • Mumbai, Maharashtra, India Upstep Academy Full time

    Job Title: Customer Service AmbassadorAbout Upstep Academy:Upstep Academy is a leading provider of educational services, dedicated to empowering individuals with the skills and knowledge necessary to succeed in today's fast-paced world.Salary: ₹3,50,000 - ₹4,00,000 per annum (Depending on Experience)Job Description:We are seeking a highly motivated and...


  • Mumbai, Maharashtra, India Talent Corner Full time

    About UsTalent Corner is a forward-thinking organization that values exceptional customer service.Job SummaryWe are seeking a skilled Customer Service Ambassador to join our team. In this role, you will be responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities.About YouTo succeed in...


  • Mumbai, Maharashtra, India Vijay Sales & Services Full time

    We are seeking talented individuals to fill the role of Customer Service Ambassador at Vijay Sales & Services. This position involves interacting with customers, resolving their issues efficiently, and ensuring a positive experience.The ideal candidate should possess excellent communication skills, a pleasing personality, and the ability to handle multiple...


  • Mumbai, Maharashtra, India IBFW Hospitality Private Limited Full time

    At IBFW Hospitality Private Limited, we are seeking a highly skilled Customer Experience Ambassador to join our team. This is a unique opportunity to showcase your exceptional customer service skills and create memorable experiences for our guests.


  • Mumbai, Maharashtra, India VIBGYOR Group of Schools Full time

    Overview of OpportunityVIBGYOR Group of Schools is a reputable educational institution seeking an exceptional Sales and Service Ambassador to join our team. This role requires a highly skilled professional who can effectively manage sales and service initiatives, ensuring excellent customer satisfaction.Job SummaryThe Sales and Service Ambassador will be...


  • Mumbai, Maharashtra, India Bastian Hospitality Pvt. Ltd Full time

    About the RoleWe are seeking a highly skilled Luxury Service Ambassador to join our team at Bastian Hospitality Pvt. Ltd. In this role, you will be responsible for delivering exceptional service and creating memorable experiences for guests.


  • Mumbai, Maharashtra, India Bastian Hospitality Pvt. Ltd Full time

    Bastian Hospitality Pvt. Ltd is a leading luxury hospitality provider offering exceptional dining and service experiences.Job Title: Luxury Service AmbassadorWe are seeking a highly skilled Luxury Service Ambassador to join our team, who will be responsible for delivering personalized and memorable experiences for our guests.Key Responsibilities:Greet and...


  • Mumbai, Maharashtra, India Aviserv Airport Services India Private Limited Full time

    Role OverviewWe are seeking an experienced Customer Experience Ambassador to deliver exceptional service to our valued guests at Aviserv Airport Services India Private Limited. This key role requires a friendly and approachable individual who can maintain a welcoming atmosphere and provide personalized support to ensure guest satisfaction.Key...

  • Brand Ambassador

    5 days ago


    Mumbai, Maharashtra, India Mentoria Private Limited Full time

    Job Title: Brand AmbassadorJob Summary:Mentoria Private Limited is seeking a charismatic Brand Ambassador to promote its brand and products through social media platforms. The ideal candidate will have excellent communication skills, creativity, and experience in managing social media accounts and monitoring web traffic metrics.About the Role:This is a...


  • Mumbai, Maharashtra, India Ob marine Full time

    Role OverviewWe are seeking a skilled Luxury Sales Ambassador to join our team at Ob Marine. This is a unique opportunity to work on cruise ships and travel internationally, offering a competitive salary and commission structure.About the RoleThis is an exciting chance for a driven sales professional with a passion for luxury goods to excel in their career....


  • Mumbai, Maharashtra, India Sagan Full time

    At Sagan, we offer an exciting opportunity for a Customer Service Specialist to join our team. As a key member of our global operations, you will play a vital role in delivering exceptional customer experiences.About the RoleThis is a remote-based position that requires strong communication and problem-solving skills. You will be responsible for providing...

  • Retail Ambassador

    1 week ago


    Mumbai, Maharashtra, India Shoppers Stop Full time

    About the RoleThe Retail Ambassador will be responsible for fostering strong relationships with customers, driving appointments, and increasing sales through suggestive selling and upselling.Key ResponsibilitiesMotivate customers to visit stores frequently by leveraging personal connections and communication channels such as email, phone, and face-to-face...


  • Mumbai, Maharashtra, India Work Store Limited Full time

    Work Store Limited is an exciting company that offers a competitive salary of $25000 - $35000 per year.We are seeking a skilled Customer Service Representative to join our team in Mahalaxmi (Worli). As a vital member of our customer-facing department, you will be responsible for ensuring exceptional customer experiences and building strong relationships with...


  • Mumbai, Maharashtra, India Work Store Limited Full time

    As a Customer Service Representative at Workstore, you will be an integral part of our team, delivering exceptional customer experiences and building lasting relationships with our valued clients.About UsWe are Workstore Limited, a company dedicated to providing top-notch services to our customers. Our mission is to ensure that every interaction with our...


  • Mumbai, Maharashtra, India AccorHotel Full time

    Job Overview">">The Guest Service Executive will be responsible for providing exceptional customer service to guests, ensuring their stay is memorable and enjoyable.">This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.">The ideal candidate will have a strong...


  • Mumbai, Maharashtra, India Europ Assistance India Full time

    **Role Overview**The Customer Service Representative plays a pivotal part in Europ Assistance India's customer-facing operations.Key ResponsibilitiesEngage with customers through phone and email to provide prompt and courteous assistance.Offer knowledgeable responses to product, pricing, and availability inquiries.Collaborate with internal departments to...


  • Mumbai, Maharashtra, India IBFW Hospitality Private Limited Full time

    IBFW Hospitality Private LimitedJob Overview:We are seeking an experienced Hospitality Ambassador to join our team at IBFW Hospitality Private Limited. This role is perfect for individuals who are passionate about delivering exceptional customer service and ensuring a memorable experience for our guests.In this position, you will be responsible for managing...


  • Mumbai, Maharashtra, India Arka Communication Pvt Ltd Full time

    Job DescriptionWe are seeking a highly motivated and enthusiastic Brand Ambassador Marketing Coordinator to join our dynamic marketing team at Arka Communication Pvt Ltd.The ideal candidate will play a crucial role in developing and executing brand ambassador marketing strategies to promote our brand and engage with our target audience.Key...