Customer Service Ambassador
2 days ago
About Us
THOB.com, The House Of Brands, is a Mumbai-based startup studio known for its innovative approach to brand-building and market disruption.
We're seeking a skilled Customer Service Representative to join our team in Mumbai. As a full-time on-site role, you'll be responsible for handling customer inquiries, resolving issues, and enhancing the overall customer experience across various Direct-to-Consumer (DTC) brands created by THOB.
Main Responsibilities
- Customer Support: Respond promptly to customer queries and concerns via email and social media platforms, utilizing a CRM tool to manage tickets and ensure timely resolutions.
- Engagement & Communication: Handle product-related inquiries, order tracking, refunds, and general queries with professionalism, proactively engaging with customers on social media comments, direct messages, and reviews.
- Problem-Solving: Resolve product or service complaints efficiently by identifying the issue, explaining solutions, and escalating complex concerns when necessary.
- Customer Feedback Management: Gather customer feedback and share insights with the internal team to improve services and processes.
- Maintain Brand Voice: Communicate clearly, concisely, and in alignment with the brand's tone and values across all platforms.
Requirements
- Prior experience in customer care, preferably in e-commerce (1-2 years).
- Proficiency with email support tools (like Zendesk, Freshdesk, or similar CRMs).
- Experience handling social media platforms (Instagram, Facebook, Twitter, etc.) for customer interaction.
- Strong written communication skills with excellent grammar.
- Problem-solving abilities and a customer-centric mindset.
- Ability to multitask, prioritize, and manage time effectively.
Estimated Salary: ₹250,000 - ₹350,000 per annum
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