Luxury Service Ambassador

6 days ago


Mumbai, Maharashtra, India Bastian Hospitality Pvt. Ltd Full time

Bastian Hospitality Pvt. Ltd is a leading luxury hospitality provider offering exceptional dining and service experiences.

Job Title: Luxury Service Ambassador

We are seeking a highly skilled Luxury Service Ambassador to join our team, who will be responsible for delivering personalized and memorable experiences for our guests.

Key Responsibilities:

  • Greet and welcome guests with a warm and professional demeanor, ensuring a positive first impression.
  • Provide exceptional service by anticipating and responding to guests' needs and preferences, going above and beyond to enhance their experience.
  • Manage guest requests, reservations, and inquiries with accuracy and efficiency, ensuring prompt and courteous service at all times.
  • Build and maintain strong relationships with guests through personalized interactions and exceptional service.
  • Collaborate closely with restaurant, kitchen, and bar teams to ensure smooth and coordinated service delivery.

Requirements:

  • Bachelor's degree in Hospitality Management or a related field.
  • At least 2 years of experience in a similar role within luxury hospitality, fine dining, or high-end service.
  • Proficiency in reservation management software and basic CRM tools.
  • Strong understanding of luxury service etiquette and high-end hospitality expectations.
  • Excellent communication and interpersonal skills, with fluency in English and knowledge of additional languages as an advantage.

Estimated Salary Range: $60,000 - $80,000 per annum, depending on qualifications and experience.


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