Customer Service Ambassador
1 week ago
Job Title: Customer Service Ambassador
About the Role:
We are seeking an experienced Customer Service Ambassador to join our team at CapTalent HR. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our clients.
Key Responsibilities:
- Provide top-notch customer service via phone, email, and other communication channels.
- Handle customer inquiries and resolve issues in a professional and timely manner.
- Work closely with internal stakeholders to ensure seamless customer experiences.
- Collaborate with cross-functional teams to identify opportunities for process improvements.
- Meet or exceed performance metrics, including first-call resolution rates and customer satisfaction scores.
Requirements:
To be successful in this role, you will need:
- 6 months to 1 year of experience in customer support or a related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong problem-solving and conflict resolution skills, with a focus on finding mutually beneficial solutions.
- A positive attitude and a customer-centric approach, with a passion for delivering exceptional service.
- Ability to work in a fast-paced environment, with a high volume of customer interactions.
What We Offer:
As a valued member of our team, you can expect:
- A competitive salary range of ₹2,50,000 - ₹3,75,000 per annum, based on your level of experience and qualifications.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Ongoing training and development opportunities, to help you grow your skills and advance your career.
- A dynamic and supportive work environment, with a focus on collaboration and teamwork.
Location: Mumbai
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