Executive in Reception
2 days ago
We are seeking a highly skilled and motivated Front Office Executive to join our team at the Grand Hotel (Bombay) Pvt. Ltd. in South Mumbai.
Company Overview:
The Grand Hotel, Mumbai is the flagship property of Grand Hotel (Bombay) Pvt. Ltd., designed by George Wittet. Our company has over a century of expertise in providing excellent customer service and dedicated comfort to all guests. We own and operate two properties in India, with a focus on offering unique and memorable experiences for our guests.
About the Role:
This is a full-time on-site position that involves day-to-day receptionist duties, including welcoming and greeting guests, managing reservations, answering phone calls and emails, and handling customer service inquiries. The ideal candidate will have excellent interpersonal, communication, and customer service skills.
Responsibilities:
- Maintain a clean, organized, and welcoming reception area
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Supply guests with directions and information regarding property and local areas of interest
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Requirements:
- Excellent interpersonal, communication, and customer service skills
- Experience in front office duties, including managing reservations and handling customer inquiries
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Able to work independently and as part of a team
- Knowledge of a foreign language would be an advantage
- Degree in Hospitality, Business Administration, or related field
What We Offer:
We offer an attractive salary package as per industry norms, depending on the candidate's past work experience and educational qualifications.
Salary Package: ₹ 30,000 - ₹ 50,000 per month, based on experience and qualifications.
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