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Hotel Operations Director
1 month ago
We are seeking a highly skilled and experienced Hotel Operations Director to join our team at Grand Hotel (Bombay) Pvt. Ltd. in Mumbai.
The successful candidate will be responsible for overseeing the daily operations of the front office, improving customer satisfaction, and ensuring high-quality customer service.
This is a full-time on-site role that requires excellent communication skills, both written and verbal. The ideal candidate will have experience with hotel operations and booking systems, as well as a diploma or bachelor's degree in Hospitality, Business Administration, or a related field.
Responsibilities:
- Staffing and Scheduling of the shift and allocation of duties.
- Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Facilitate learning and development for all the team members.
- Performance Appraisal/Management of the staff in the department.
- Ensure that all the operational standards set for all the processes are followed.
- Liaise and build relationship with regular and repeat guests.
- Ensure that all the security, hygiene, and aesthetic standards of the hotel are met.
Requirements:
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to manage staff, prioritize tasks, and maintain a positive work environment.
- Familiarity with Mumbai and surrounding areas is a plus.
What We Offer:
- A competitive salary of ₹25 lakhs per annum.
- A comprehensive benefits package including medical insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career.
About Us:
Grand Hotel (Bombay) Pvt. Ltd. is a leading hospitality company that owns and operates hotels in Mumbai. We are committed to providing consistent customer service and dedicated comfort to all our guests. If you are a motivated and experienced professional looking for a new challenge, please apply today
