Coliving Operations Director

6 days ago


Mumbai, Maharashtra, India Union Living Full time

Job Title: Coliving Operations Director

About the Role:

We are seeking an experienced Coliving Operations Director to lead our front-end operations team and drive excellence in guest experience, facilities management, and compliance.

About Union Living:

Union Living is a fast-growing coliving company redefining the living experience for Gen Z and millennials in India.

Key Responsibilities:

  • Operational Excellence: Ensure seamless execution of on-ground operations across all properties, adhering to Standard Operating Procedures (SOPs).
  • Guest Satisfaction: Achieve a minimum Net Promoter Score (NPS) of 60 and reduce repeat complaints by 20% annually.
  • R&M and Facilities Management: Reduce equipment downtime to less than 2 hours per month and ensure completion of all Repair and Maintenance (R&M) tasks within a 24-48 hour Service Level Agreement (SLA).
  • Compliance: Maintain 100% compliance with fire safety, waste management, water quality, and other certifications.
  • Financial Oversight: Maintain on-time rental collection rates above 95% and achieve 15% savings in operational budgets through effective cost control.

Requirements:

  • Experience: Proven experience in front-end operations, hospitality, facilities management, or related fields, preferably in coliving, hotels, or real estate sectors.
  • Leadership Experience: Minimum 5-8 years of leadership experience managing large teams and multiple locations.
  • Technical Skills: Proficiency in CRM tools like Zoho, Salesforce, or equivalent platforms.
  • Soft Skills: Excellent communication and interpersonal skills to manage diverse teams and guest interactions.

Why Join Us?

Be part of Union Living's mission to redefine coliving for Gen Z and millennials in India. Work in a dynamic and collaborative environment that values innovation and operational excellence. Enjoy ESOP consideration post 2 years.



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