Coliving Operations Director
20 hours ago
About the Role
Union Living is seeking a Coliving Operations Director to oversee the seamless execution of on-ground operations across all properties. This leadership position requires an individual who can ensure operational excellence, deliver an exceptional guest experience, and build a strong community within the properties.
About You
To be successful in this role, you will have proven experience in front-end operations, hospitality, facilities management, or related fields, preferably in coliving, hotels, or real estate sectors. A minimum of 5-8 years of leadership experience managing large teams and multiple locations is required.
Your Key Responsibilities
- Ensure 100% adherence to SOPs across all properties.
- Maintain state-of-the-art grade facilities through consistent upgrades and preventive maintenance.
- Achieve a minimum NPS score of X+ and reduce repeat complaints by Y% annually.
- Maintain an average guest satisfaction score of 4.5/5 across feedback channels.
- Reduce equipment downtime to less than X hours per month.
- Ensure completion of all R&M tasks within a 24-48 hour SLA.
- Achieve 100% compliance with fire safety, waste management, water quality, and other certifications.
- Maintain on-time rental collection rates above X%.
- Achieve Y% savings in operational budgets through effective cost control.
About the Benefits
This role offers a competitive salary range of ₹18-25 LPA, ESOP consideration post 2 years, and opportunities for career growth and professional development.
How to Apply
Apply now and take the lead in building India's most-loved coliving brand.
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