Freight Operations Director
6 days ago
About the Role:
We are seeking an experienced Customer Success and Account Management Leader to join our team at Freight Tiger. In this role, you will own high-impact customer outcomes for CEOs, CFOs, CIOs, Supply Chain leaders, and other stakeholders at our customer organizations.
The ideal candidate will have a track record of delivering customer outcomes and experience in managing enterprise customers, preferably Indian customers, with owned revenue/NRR targets. You will be responsible for improving customer experience, delivering customer value, increasing revenue, and reducing costs.
Key responsibilities include owning customer outcomes, identifying metrics that matter to our customers, and driving results to deliver quantifiable impact to their business. You will also build long-term relationships with our customers and key stakeholders, drive account development & expansion, and advance our competitive intelligence and consultative selling efforts.
As a leader, you will represent Freight Tiger and our values, putting the customer first in everything you do. You will establish an effective feedback loop that surfaces the voice of customers and influences product teams to evolve product and Services to support customers' success.
We estimate the salary for this role to be around $120,000 - $150,000 per year, based on industry standards and location.
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Freight Forwarding Director of Operations
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