Freight Operations Leader
1 day ago
**About Freight Tiger**
We are a leading road freight technology platform in the country, processing close to 4% of the country's freight. Our goal is to reach 20% of the country's freight by 2028, providing a bird's eye view of the market. We're already the largest road freight technology platform in the country and plan to drive growth in software, freight marketplace, payments, and working capital solutions to achieve 100M USD revenue by 2028.
**The Role**
- We're seeking a Leader for Customer Success and Account Management to help scale our business. This role will report directly to our Chief Operating Officer. We're a customer-centric organization, and Customer Success is at the heart of everything we do.
**Key Responsibilities**
- Own customer outcomes, identifying metrics that matter to our customers and driving results to deliver quantifiable impact to their business.
- Improve customer experience, deliver customer value, increase revenue, and reduce costs.
- Build long-term relationships with our customers and key stakeholders.
- Be responsible for annual recurring revenue, upsell, and cross-sell opportunities, customer NPS, and retention.
- Drive account development & expansion.
- Advance our competitive intelligence and consultative selling efforts by updating your team's playbook with the latest sales and engagement strategies.
- Represent FT and our values, putting the customer first in everything we do.
- Establish an effective feedback loop that surfaces the voice of customers and influences product teams to evolve product and Services to support customers' success.
**Requirements**
- 13-16 years of total experience, with at least 5 years in a customer-oriented leadership role in a SaaS, Enterprise Software, and/or Supply Chain consulting or third-party logistics experience.
- Experience in managing enterprise customers (preferably Indian customers) and owning revenue/NRR targets.
- Preferred MBA or Engineering graduate with reputable institutes.
- Ability to navigate uncertainty and ambiguity, steer the team with conviction in a fast-paced environment.
- Strong communication skills with the ability to influence a wide range of internal and external stakeholders.
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