Operations Director

1 week ago


Mumbai, Maharashtra, India ImpactGuru Full time

We are seeking an accomplished Operations Director to drive strategic growth and efficiency in our Outbound Sales team at ImpactGuru.com. As a seasoned leader, you will be responsible for enhancing customer service, streamlining workflows, and driving revenue growth.

About the Role

This is a critical leadership position that involves managing P&L responsibilities, optimizing operational efficiency, and fostering a culture of collaboration and continuous improvement. If you are a visionary leader with a track record of managing large-scale operations and driving results, we encourage you to apply.

Key Responsibilities
  • Customer Service Excellence: Develop and implement strategies to enhance customer satisfaction and ensure high service quality.
  • Operational Optimization: Streamline workflows, leverage technology, and enhance efficiency across departments.
  • Team Leadership: Build and lead a high-performing team, promoting a culture of collaboration and continuous improvement.
  • Revenue & Cost Management: Align operations with revenue growth objectives, manage budgets effectively, and drive cost efficiencies.
  • P&L Management: Take ownership of the operations division's P&L, ensuring financial goals are met.

In this role, you will have the opportunity to make a significant impact on our organization's success. We offer a competitive salary range of $120,000 - $180,000 per year, commensurate with experience, plus benefits and a performance-based bonus.

Requirements
  • Experience: 15+ years in operations management, with expertise in customer service, outbound teams, and P&L management.
  • Skills: Strong leadership, data analytics, CRM tools, and customer service software proficiency.

If you are a motivated and experienced leader looking to drive growth and efficiency, please submit your application. We look forward to reviewing your qualifications and discussing this opportunity further.



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