Hotel Staff Representative

3 weeks ago


Hyderabad, Telangana, India Gamut HR Solutions Full time

About Gamut HR Solutions

Gamut HR Solutions is a renowned HR consultancy firm that specializes in connecting job seekers with the most suitable career opportunities. With a team of highly experienced professionals, we provide personalized career solutions to our clients. Our core values include integrity, professionalism, and a client-centric approach.

Job Overview

We are seeking an exceptional Hotel Staff Representative to join our team. The ideal candidate will have 1-3 years of experience in the hospitality industry and possess excellent interpersonal and communication skills. This role involves assisting guests and ensuring their satisfaction during their stay. The position is based in Hyderabad, Telangana, India and offers a competitive salary and benefits package.

Responsibilities

  • Welcome and greet guests upon arrival
  • Efficiently check guests in and out of the hotel
  • Provide information about hotel facilities, services, and local attractions
  • Handle guest inquiries and resolve complaints in a professional manner
  • Assist guests with luggage and transportation arrangements
  • Collaborate with housekeeping and maintenance staff to maintain clean and well-maintained guest rooms
  • Process guest payments and maintain accurate records
  • Promote hotel amenities and services to guests
  • Ensure compliance with hotel policies and procedures
  • Maintain a neat and professional appearance at all times

Required Skills and Qualifications

  • 1-3 years of experience in the hospitality industry
  • Excellent interpersonal and communication skills
  • Customer-oriented mindset and ability to provide exceptional customer service
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Ability to multitask and prioritize tasks effectively
  • Familiarity with hotel booking and reservation systems is preferred
  • Basic computer skills
  • Fluency in English is required; knowledge of additional languages is a plus

Estimated Salary: ₹250,000 - ₹400,000 per annum



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