Hotel Operations and Technical Integration Specialist
2 weeks ago
Company Overview
We are ITProFound Inc., a leading provider of innovative technology solutions for the hospitality industry. Our team is committed to delivering exceptional results-driven services that meet the evolving needs of our clients.
About the Role
We are seeking an experienced Hotel Operations and Technical Integration Specialist to join our team. As a key member of our operations team, you will play a crucial role in ensuring seamless integration between hotel operations and technical teams.
Responsibilities:
- Operational Analysis & Consultation
- Evaluate current hotel workflows, including front desk, housekeeping, reservations, and revenue management to identify areas for improvement.
- Recommend process improvements using Property Management System (PMS) features to enhance operational efficiency.
- System Implementation
- Collaborate with the technical team to implement and configure the PMS to ensure proper integration with other systems.
- Lead system testing, troubleshooting, and go-live processes to ensure successful implementation.
- Staff Training & Support
- Develop training programs and materials tailored to various hotel departments to ensure effective staff onboarding.
- Conduct workshops and hands-on training sessions for staff on PMS usage to promote user adoption.
- Performance Monitoring & Optimization
- Monitor system usage and performance to ensure alignment with operational goals.
- Analyze key performance indicators (KPIs) such as occupancy rates, average daily rate (ADR), revenue per available room (RevPAR) to provide actionable insights.
- Project Management
- Act as the project lead for PMS-related initiatives to ensure successful project delivery.
- Define project scope, timelines, and deliverables in collaboration with stakeholders to ensure clear expectations.
Requirements:
To be successful in this role, you will require:
- A minimum 5–7 years of experience in hotel management or operations.
- Extensive hands-on experience with popular PMS platforms.
- Strong understanding of PMS systems and their integration with third-party tools.
Benefits:
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits package including health insurance, retirement plan, and paid time off.
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